Your Medicaid or CHIP complaints and appeals in Texas

If you have a problem or concern with your care or our services, you have the right to file a complaint. Some examples of complaints are:

• The care you get from your provider
• The time it takes to get an appointment or be seen by a provider
• The providers you can choose for care

Appeals

You can file an appeal when you do not agree with our decision to:

• Change, stop, or reduce a service
• Stop or deny a service
• Deny payment for services provided

How to file a complaint or appeal (Medicaid):

You can file a complaint or appeal by:

• Phone. Call Member Services at (866) 449-6849 (English (800) 735-2989 or dial 711) Monday – Friday 8 a.m. – 6 p.m. local time.  For Texas Relay Spanish, call (800) 662-4954.
• Mail. Fill out a complaint or appeals form and mail it to:

Molina Healthcare of Texas
Complaints and Appeals
P.O. Box 182273
Chattanooga, TN 37422

• Email. Email us at TxMemberInquiryResearchandResolution@MolinaHealthcare.com.
• Be sure to include:
• Member’s first and last name
• Member number (on the front of the Molina member ID card)
• Member address and telephone number
• Explanation of the problem

How to file a complaint or appeal (CHIP):

You can file a complaint or appeal by: 

• Phone. Call Member Services at (866) 449-6849 or CHIP Rural Services Area (RSA) (877) 319-6826 (English (800) 735-2989 or dial 711) Monday – Friday 8 a.m. – 6 p.m. local time.  For Texas Relay Spanish, call (800) 662-4954.
• Mail. Fill out a complaint or appeals form and mail it to:

Molina Healthcare of Texas
Complaints and Appeals
P.O. Box 182273
Chattanooga, TN 37422

• Email. Email us at TxMemberInquiryResearchandResolution@MolinaHealthcare.com.
• Be sure to include:
• Member’s first and last name
• Member number (on the front of the Molina member ID card)
• Member address and telephone number
• Explanation of the problem

If you want a family member or your provider to file the complaint or appeal for you, we need your written permission.

If you have questions about the status of an appeal or complaint you have already filed, you can call us at (866) 449-6849 / (877) 319-6826

For more information, check your Member Handbook.