Members

Notice of Nondiscrimination

  

Molina Healthcare of Iowa (Molina) complies with all Federal civil rights laws that relate to healthcare services. Molina offers healthcare services to all members without regard to race, color, national origin, age, disability, or sex. Molina does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. This includes gender identity, pregnancy, and sex stereotyping. 

  

Communicating with you is important to us. To help you talk with us, Molina provides the following services free of charge: Aids and services to people with disabilities 

  • Aids and services to people with disabilities 
    •  Skilled sign language interpreters 
    • Written material in other formats (large print, audio, accessible electronic formats, Braille)
  • Language services to people who speak another language or have limited English skills 
    • Skilled interpreters 
    • Written material translated in your language 
    • Material that is simply written in plain language

 

If you need these services, contact Molina at our toll-free number (844) 236-0894 (TTY: 711).

If you think that Molina failed to provide these services or treated you differently based on your race, color, national origin, age, disability, or sex, you can file a complaint. You can file a complaint in person by mail, or email. You can file a grievance with:

 

Civil Rights Coordinator 

200 Oceangate, Suite 100 

Long Beach, CA 90802 

Toll Free: (866) 606-3889 

TTY/TDD: 711 

Online: MolinaHealthcare.AlertLine.com 

Email:civil.rights@MolinaHealthcare.com

 

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at Ocrportal.hhs.gov/ocr/portal/lobby.jsf or by mail or phone at: 

U.S. Department of Health and Human Services

200 Independence Avenue SW., Room 509F, HHH Building

Washington, DC 20201

Phone: (800) 368-1019, (800) 537-7697 (TDD)

Complaint forms are available at www.hhs.gov/ocr/index.html