CAHPS® Results
Medicare CAHPS® Annual Results.
Molina’s scores for the past two years are below. You can see how Molina performs compared to our target goal.
|
Measure / Data Element |
2020* |
2021* |
2021 Goal |
|
Getting Care Quickly |
83 |
79 |
80 |
|
Getting Needed Care |
84 |
82 |
84 |
|
Coordination of Care |
87 |
87 |
87 |
|
Customer Service |
89 |
89 |
91 |
|
Rating of Health Plan |
88 |
86 |
88 |
|
Rating of All Health Care |
88 |
88 |
88 |
|
Getting Needed Prescription Drugs |
93 |
91 |
91 |
|
Rating of Drug Plan |
88 |
87 |
87 |
|
Annual Flu Vaccine |
72 |
73 |
76 |
Every year, Medicare evaluates plans based on a 5-star rating system. For STAR ratings, please visit <Medicare Plan Finder> or <CMS.gov>.
You can get this document for free in non-English language(s) or other formats, such as large print, braille, or audio. Call (844) 560-9811, TTY: 711. The call is free. Molina Healthcare complies with applicable Federal civil rights laws and does not discriminate on the basis of race, ethnicity, national origin, religion, gender, sex, age, mental or physical disability, health status, receipt of healthcare, claims experience, medical history, genetic information, evidence of insurability, geographic location.
*Please note that 2021 rates are adjusted by the Centers for Medicare and Medicaid Services. 2020 rates are adjusted by Molina’s survey vendor. Please use caution when comparing data across years.
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