Members

How to file a Complaint

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As a Molina Healthcare member, if you have a problem with your medical care or services, you have a right to file a complaint.  A complaint can be filed when you are unhappy with your care.  Some examples are:

       ·        The care you get from your doctor

       ·        The time it takes to get an appointment or be seen by a doctor

       ·        The doctors you can choose for care 

  • To file your complaint, you can call Molina Healthcare Member Services at:

  • (866) 449-6849 or CHIP Rural Services Area (RSA) (877) 319-6826
  • TTY English (800) 735-2989 or dial 711
  • Texas Relay Spanish (800) 662-4954

or

 

 

  • Be sure to include the following:
    • Member's first and last name
    • Molina Healthcare ID number. It is on the front of the Member ID Card
    • Member's address and telephone number
    • Explain the problem

If you would like to check the status of your complaint, please call Member Services at (866) 449-6849 or CHIP Rural Services Area (RSA) (877) 319-3826.

 

Filing a TDI Complaint:

If you do not like the way Molina handled your complaint, you can file your complaint with Texas Department of Insurance by calling them or writing to them at: 

  1. Call Texas Department of Insurance (TDI) at 1-800-252-3439
  2. Mail: Texas Department of Insurance
              Consumer Protection
              P.O. Box 149091
              Austin, Texas 78714-9091