Molinalogo

As a Molina Healthcare member, if you have a problem with your medical care or services, you have a right to file a complaint.  A complaint can be filed when you are unhappy with your care.  Some examples are:

   ·        The care you get from your doctor

   ·        The time it takes to get an appointment or be seen by a doctor

   ·        The doctors you can choose for care 

• To file your complaint, you can call Molina Healthcare Member Services at:

• (866) 449-6849 or CHIP Rural Services Area (RSA) (877) 319-6826
• TTY English (800) 735-2989 or dial 711
• Texas Relay Spanish (800) 662-4954

or

• Fill out the Complaint / Appeal form and mail or email it to:
  Molina Healthcare of Texas
  Appeals and Grievances
  P.O. Box 182273
  Chattanooga, TN 37422
  
  
• Email: TxMemberInquiryResearchandResolution@MolinaHealthcare.com

• Be sure to include the following:
  • Member's first and last name
  • Molina Healthcare ID number. It is on the front of the Member ID Card
  • Member's address and telephone number
  • Explain the problem

If you would like to check the status of your complaint, please call Member Services at (866) 449-6849 or CHIP Rural Services Area (RSA) (877) 319-3826.

Filing a TDI Complaint:

If you do not like the way Molina handled your complaint, you can file your complaint with Texas Department of Insurance by calling them or writing to them at: 

1. Call Texas Department of Insurance (TDI) at 1-800-252-3439
2. Mail: Texas Department of Insurance
             Consumer Protection
             P.O. Box 149091
             Austin, Texas 78714-9091