Benefits and Services
Welcome Molina Complete Care (MCC) members!
With your MCC Medicaid benefits, you’ll get standard benefits like:
List of covered drugs
MCC has a list of covered drugs that we select with the help of doctors and pharmacists. This is called a preferred drug list. This list of covered drugs also includes all the drugs on the DMAS Preferred Drug List (PDL). The list tells you which drugs are covered by us and if there are any rules or restrictions on any drugs, such as a limit on the amount you can get.
To get medicines on the list of covered drugs, you need to get a prescription from your doctor first. Take the prescription to a pharmacy in the MCC network or have your doctor call it in.
MCC pays for enhanced over-the-counter (OTC) products for all members with an active prescription from a participating provider. These products can include, but are not limited to:
- Glucosamine with or without chondroitin
- Fish oil
- Saliva substitute
- Skin or wound products
- Fleet prep kits
- Various vitamins or combinations not covered by the Commonwealth’s Pharmacy Manual and Covered Services
Please review this list to find out if your drugs are covered. If you would like a paper copy of the list of covered drugs, please call Member Services and we will mail you a copy. The list may change during the year.
If you are on a drug that is impacted by a change to the list of covered drugs, you will be notified in writing 30 days prior to the change taking effect.
If you have any questions about your medicine(s) or about your MCC pharmacy benefits, please call our Member Services team.
Getting your medicines
For new medicines – When you get a prescription from your doctor, ask them to send it to a network pharmacy near you. You can find a list of pharmacies that work with MCC in our online provider directory. You may also take the prescription to a pharmacy that works with MCC and drop it off yourself.
For medicines you already take – If you already have medicines at a pharmacy that’s not on our list, you will need to pick a new in-network pharmacy. Once you do, simply ask the new pharmacy to get your prescription from your old pharmacy. Make sure you bring your Member ID card so you can show it to the pharmacist.
Specialty pharmacy program
MCC wants to help you get the care you need. Maybe you need to take a specialty medicine. Specialty medicines can be oral, but many times they are injected, infused, or inhaled medicines. These may need special storage or handling. MCC limits the amount of specialty drug fills to up to a 34-day supply.
CVS Specialty Pharmacy is our preferred specialty pharmacy. We’d like you to get your specialty medicine sent through the mail from CVS Specialty Pharmacy. CVS Specialty Pharmacy will work closely with you and your provider to give you what you need to help manage your condition.
Services and programs to support your needs
CVS Specialty Pharmacy makes it easy for you to get your specialty medicine with helpful services like:
- Coaching programs to help manage your condition
- Free delivery to your home or another address within two days of ordering
- Supplies such as syringes and needles at no cost
- Highly trained pharmacists and nurses available to answer any questions
- Insurance specialists to help you get the most out of your benefits
- Online member portal where you can request refills and learn more
Get started today
If you have a new prescription or if you are requesting a refill from another pharmacy, please call CVS Specialty Pharmacy to get your medicine delivered to you at no cost. If you do not want to use CVS Specialty Pharmacy pharmacy, tell the pharmacy team member at the time of the call. They will make a change that will allow you to continue to get your specialty medicine at your current pharmacy.
Have questions? Please call CVS Specialty Pharmacy at 1-800-237-2767 (TTY/TDD 711). They're available Monday through Friday from 8 a.m. to 10 p.m. local time. The pharmacy is available 24 hours a day, seven days a week for emergencies.
Mail order pharmacy program
MCC uses CVS Caremark Mail Service Pharmacy to deliver 90-day supplies of medications you take regularly to your door. This benefit is permitted for medications included on the DMAS 90-day drug list. Please call CVS Caremark Mail Service Pharmacy at 1-844-285-8668 (TTY/TDD 711) to start using this service. Additional information may be accessed at https://www.caremark.com.
Medicare and Medicaid services
If you have Medicare and Medicaid, some of your services will be covered by your Medicare plan and some will be covered by MCC. We are your CCC Plus Medicaid plan.
Types of services under Medicare
Types of services under CCC Plus Medicaid
For detailed information about your benefits, please review your member handbook.
Safelink wireless phone
Some MCC members are also eligible to receive SafeLink Wireless smartphones.
There are three easy ways to enroll in the SafeLink Wireless program:
- Visit www.safelink.com to apply online.
- Print and fill out the application below mail it in.
Safelink Wireless member application (English)
Safelink Wireless member application (Spanish)
- Call SafeLink at 1-877-631-2550.
Do you need a ride to your healthcare appointments? Call Veyo at the number below to schedule a ride. Visit our “How do I?” page to read more about how to set up a ride to your appointments.
Read these FAQs to learn more about Veyo transportation services: