Contact Us
Member Services
For more information, or if you have questions around care coordination, provider directory access, billing questions, or any other inquiries, please contact Member Services.
Toll Free: (800) 424-4495
TTY: 711
7 days a week, 8:00 a.m. to 8:00 p.m., local time
(Assistive technologies, including self-service and voicemail options, are available after regular business hours, on Saturdays and Sundays, and on holidays)
Molina Care Connections (Preventive Care Services)
(844) 847-9954
Monday – Friday, 8:00 a.m. – 7:00 p.m. local time
Saturday, 8:00 a.m. – 5:00 p.m. local time
Molina Medicare Complete Care (HMO D-SNP)
Molina Healthcare of Virginia
Attn: Medicare Member Services
3829 Gaskins Road
Richmond, VA 23233
Molina Medicare Complete Care Select (HMO D-SNP)
Molina Healthcare
Attn: Medicare Member Services
200 Oceangate Ste. 100
Long Beach, CA 90802
If you are not a Molina Medicare member and would like additional information, please call
Toll Free: (866) 403-8293
TTY: 711
Monday to Saturday, 8:00 a.m. to 8:00 p.m., local time
Pharmacy Call Center
Toll Free: (800) 665-3086
TTY: 711
7 days a week, 8:00 a.m. to 8:00 p.m., local time
Nurse Advice Line
Toll Free: (800) 424-4524
TTY: 711
7 days a week, 24 hours a day
Service Area of Virginia
The service areas covered by Molina Medicare in the state of Virginia are:
Accomack, Albemarle, Alexandria City, Alleghany, Amelia, Amherst, Appomattox, Arlington, Augusta, Bath, Bedford, Bland, Botetourt, Bristol City, Brunswick, Buchanan, Buckingham, Buena Vista City, Campbell, Caroline, Carroll, Charles City, Charlotte, Charlottesville City, Chesapeake City, Chesterfield, Clarke, Colonial Heights City, Covington City, Craig, Culpeper, Cumberland, Danville City, Dickenson, Dinwiddie, Emporia City, Essex, Fairfax City, Fairfax, Falls Church City, Fauquier, Floyd, Fluvanna, Franklin City, Franklin, Frederick, Fredericksburg City, Galax City, Giles, Gloucester, Goochland, Grayson, Greene, Greensville, Halifax, Hampton City, Hanover, Harrisonburg City, Henrico, Henry, Highland, Hopewell City, Isle of Wight, James City, King and Queen, King George, King William, Lancaster, Lee, Lexington City, Loudoun, Louisa, Lunenburg, Lynchburg City, Madison, Martinsville City, Manassas City, Manassas Park City, Mathews, Mecklenburg, Middlesex, Montgomery, Nelson, New Kent, Newport News City, Norfolk City, Northampton, Northumberland, Norton City, Nottoway, Orange, Page, Patrick, Petersburg City, Pittsylvania, Portsmouth City, Poquoson City, Powhatan, Prince Edward, Prince George, Prince William, Pulaski, Radford City, Rappahannock, Richmond, Richmond City, Roanoke, Roanoke City, Rockbridge, Rockingham, Russell, Salem City, Scott, Shenandoah, Smyth, Southampton, Spotsylvania, Stafford, Staunton City, Suffolk City, Surry, Sussex, Tazewell, Virginia Beach City, Warren, Washington, Waynesboro City, Westmoreland, Williamsburg City, Winchester City, Wise, Wythe, and York counties