Medicaid Renewals

Centers for Medicare & Medicaid Services (CMS) has provided guidance that State Medicaid agencies must resume redetermination activities between February 1 and April 1, 2023.

Given this news, it is imperative that we help our Medicaid members renew their Medicaid benefits, so they don’t lose their health coverage and continue to receive uninterrupted care. Below is a list of frequently asked questions and other valuable resources to help educate your patients on the importance of updating their contact information and renewing their Medicaid coverage.

Member Resources

download arrow button UT Medicaid Review Letter Flyer_TCU Cobrand_EN_FINAL_020823 - English
download arrow button UT Medicaid Review Letter Flyer_TCU Cobrand_ES_FINAL_020823 - Spanish

Frequently Asked Questions (FAQs):

When Medicaid redeterminations resume, most Medicaid recipients will need to go through a redetermination, or renewal, process to keep their Medicaid eligibility and benefits. We need your help to ensure your Medicaid patients don’t lose coverage. Below are answers to some common questions that might help guide your patients through this process.

Q: When will the normal Medicaid enrollment and renewal process resume?
A: CMS has provided guidance that State Medicaid agencies must resume redetermination activities between February 1 and April 1, 2023. Department of Workforce Services (DWS) is restarting renewals as of March 1st.

Q: What can individuals do now to prepare?
A: First and foremost, all Medicaid recipients should make sure their contact information, including their mailing address and phone number(s) are up to date to ensure they receive important notices about the renewal process. If they moved during the pandemic, or if any of their contact information like their phone number or email address has changed, they can call Molina, Department of Workforce Services (DWS) (1-866-435-7414 or, or a Health Program Representative (1-866-608-9422) to update the information.

For more information on how our members can update their contact information with the state and Molina online at

Ask our members, your patients, to make sure they keep an eye out for information and notices about their coverage and renewal process from DWS and respond quickly to any instructions they receive.

All medical programs are renewed each year. In their assigned review month, DWS will try to complete their review without them and send a notice saying their review is complete.

If DWS does not have enough information, they will be asked to complete their review. They can complete their review in the myCase account or return the mailed review form. They can check myCase to see their review date at

Learn more about the renewal process for members and the assistance available to them online at

Q: What happens if an individual is no longer eligible for Medicaid and loses coverage?
A: If an individual no longer qualifies for Medicaid coverage through Department of Workforce Services (DWS), they will get:

  • A notice in the mail with the date their Medicaid coverage will end
  • Information on how to file an appeal, if they think the decision to cancel their coverage was incorrect

Q: What are some other choices for health coverage if an individual no longer qualifies for Medicaid?
A: Individuals should contact their state Medicaid agency to see what other options are available. If a member no longer qualifies for Medicaid, they might be eligible for a Marketplace or Medicare health plan.

To learn more about our Marketplace health plans, please visit or call 844-802-7472.

To learn more about our Medicare health plans, please visit or call 866-403-8293.

Q: How can I get more information about the restart of the redetermination process?
A: Please contact your provider services representative, Jessica Poole at 801-997-6662, if you have any questions or would like more information.

Medicaid members can visit: [ or call us at (866) 916-0920 (TTY: 711).