Frequently Asked Questions

What is Molina Dual Options MyCare Ohio?
It's a program to provide better, coordinated health care for people with both Medicare and Medicaid, often called dual eligible or duals.

I was enrolled into Molina MyCare Ohio Medicaid by the Ohio Department of Medicaid. What do I do now?
Learn more about your new Medicaid health plan. Carefully read your Member Handbook. It's our contract with you and it explains how you get care.

Have you considered your Medicare options? We can cover your Medicare benefits, too. Learn More.

What is MyCare Ohio Medicaid?
It is a plan for MyCare Ohio enrollees who do not want to receive their Medicare benefits from their MyCare Ohio plan. MyCare Ohio enrollees are required to receive their Medicaid benefits from a MyCare Ohio plan, but may keep receiving their Medicare benefits the way they do now. If you would like to have all your Medicare and Medicaid benefits coordinated by your MyCare Ohio plan, join Molina Dual Options MyCare Ohio. Call the Ohio Medicaid Consumer Hotline at (800) 324-8680 (TTY 711) to learn more.

What benefits do I get with MyCare Ohio Medicaid?
You will receive all medically necessary Medicaid covered services. You will not receive your Medicare benefits through your MyCare Ohio plan. If you would like to have all your Medicare and Medicaid benefits coordinated by your MyCare Ohio plan, join Molina Dual Options MyCare Ohio. Molina Dual Options offers members extra benefits, too. Learn more.

Will Molina MyCare Ohio cover both my Medicare and Medicaid benefits?
Members of Molina MyCare Ohio Medicaid are covered for Medicaid benefits, only. However, you can choose to cover both your Medicare and your Medicaid benefits with Molina Dual Options MyCare Ohio. This is called a Medicare-Medicaid plan. Learn More.

Why join Molina Dual Options?
Your health and wellbeing is what matters the most, and we understand that. By coordinating all your Medicare and Medicaid benefits under one plan, Molina Dual Options MyCare Ohio offers personalized health assistance, focused on your specific needs.

Your own Molina Care Manager will work with your care team, which can include doctors, nurses, a care coordinator and other health professionals. We are ready to provide the care you need, all under one plan. One plan means one Member ID for both Medicare and Medicaid benefits and one dedicated Member Services hotline. You don't pay extra to join.

Plus, Molina has over 30 years of experience working closely with our members and communities, providing the high quality health care you need and deserve.

What benefits and services will be available?
A plan like Molina Dual Options will combine and coordinate all your Medicare and Medicaid benefits in one single health plan.

  • All Medicare benefits under
    • Part A - Hospital
    • Part B - Medical
    • Part D - Prescription Drugs
  • Medicaid covered benefits and more


Can I keep my current doctor and other care providers?
Continuing your care without disruption is important to us. Molina Dual Options will work with you and your doctors to make sure you get all the care you need. You can continue to see your providers who are in the Molina Dual Options network without any disruption.

For a time after you join Molina Dual Options, you may be able to continue to receive care from a provider that is not a network provider. This is called transition of care. Transition of care is important to ensure a smooth transition to our health plan and can last from 90 days up to a year. Your care team will work to add your providers to the Molina MyCare Ohio network.

If you have had health care services scheduled prior to joining Molina Dual Options, it is important that you call Member Services today, or as soon as possible, so we can help you get the care you need.

How do I enroll?
Call the Ohio Medicaid Consumer Hotline and tell them you want to join Molina Dual Options.

(800) 324-8680
Hearing impaired TTY (800) 292-3572

Representatives are available from 7:00 a.m. to 8:00 p.m. Monday to Friday and 8:00 a.m. to 5:00 p.m. on Saturday. You can also visit the enrollment website at

Check out the eligibility criteria on the Am I Eligible? section.

Learn How to Enroll in Molina Dual Options.

See What's Covered in Molina Dual Options.

View our Member Section to see all of our Member Resource information.

Have More Questions? Contact Us.