Each year Molina Healthcare sets goals to improve our services to members. Annually we measure member satisfaction using the Consumer Assessment of Healthcare Providers and Systems survey (CAHPS®). The survey looks at key satisfaction drivers through the continuum of care, including health plan performance and the member's experiences in the physician office. Survey instruments are sent to adult members and parents of child members. Results are collected and analyzed to track member satisfaction with health plan performance and to identify opportunities for improvement. Molina Healthcare's goal is to be better than 75 percent of other Medicaid health plans in the nation who report their results to the National Committee for Quality Assurance (NCQA).
Detailed results can be found by clicking below:
CAHPS® Annual Trends
Molina Healthcare of Illinois has created a CAHPS® tip sheet to help providers improve their CAHPS® performance. The tip sheet can help providers increase their knowledge on access standards and how CAHPS® questions relate to the members visit experience. Also, tips are included to maximize all visits, enhance patient triage process and office experience, and encourage open communication with their patient.
CAHPS® Tip Sheet – please click here to view.
If you have any questions, would like additional information about CAHPS®, or have suggestions for our Quality Improvement Program, please contact Provider Services.
* Printed copies of information posted on our website are available upon request.
CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).