Members

How to file a Complaint (Grievance)

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Members may file a complaint at any time.

To file your complaint, you can:

  • Call Molina Healthcare Member Services at (844)-809-8445 TTY:711 We will try to solve any complaint (grievance) over the phone.

  • Write a letter and mail it to:
    Molina Healthcare of Idaho
    ATTN: Appeals and Grievances 
    PO Box 182273
    Chattanooga, TN 37422
     

    Be sure to include the following:
    • Member’s first and last name
    • Molina Healthcare ID number (It is on the front of the Member ID Card.)
    • Member’s address and telephone number
    • Explain the problem
    You may have to pay for services that are not covered. You may also have to pay for services from providers not part of our network. If the services were an emergency, you don’t have to pay. If you need help, call Member Services.