To find out more about how to find an accessible provider for your members with special access needs, click on the “Find a Provider” link at the top of this page and select “CA” as the State from the dropdown box.
Facility Site Review Requirements
Physical Access is critical. Members need to make sure they can get in and around in their provider’s office and find these accessible providers. Molina has done site reviews on many of our contracted provider’s offices to check accessibility. Members will find the words “Basic Access” and “Limited Access” after many of the doctors listed in the plan’s provider directory. Below explains what Basic and Limited Access means:
Basic Access: Office meets all accessible parking, building, elevator, office, exam room and restroom criteria based on scores of the last site access review.
Limited Access: Office meets some accessible parking, building, elevator, office, exam room and restroom criteria based on scores of the last site access review.
Members will also see the following accessibility symbols after many providers in our network: P, EB, IB, W, R, E, T, S. Below explains what each code means. This data was based on the last site access review.
P=PARKING: Parking spaces are accessible with ramps and curb cutouts between the parking lot, office and at drop off locations.
EB=EXTERIOR BUILDING: Handrails are provided on ramps longer than six feet. Doorways open wide enough for a wheelchair or scooter user. Door handles are easy to use.
IB=INTERIOR BUILDING: Interior doors open wide enough for a wheelchair or scooter user. Door handles are easy to use. Elevators, stairs and ramps have handrails and are easy to use. The elevator is available for use at all times the building is in use. The elevator has enough room for a wheelchair or scooter to turn around.
W=WAITING/RECEPTION: The reception and waiting areas have enough room for a wheelchair or scooter user to turn around.
R=RESTROOM: Restroom doors are wide enough for a wheelchair or scooter user and are easy to open. The restroom has enough room for a wheelchair or scooter user to turn around and close the door. There are grab bars on the wall around the toilet. The sink, faucets, soap, and toilet paper are easy to reach and use.
E=EXAM ROOM: The exam room door opens wide enough for a wheelchair or scooter and has a clear path. There is enough room for a wheelchair or scooter user to turn around.
T=EXAM TABLE: The exam table moves up and down to make it easy to get on and off.
S=WHEELCHAIR WEIGHT SCALE: There is a scale large enough for a wheelchair or scooter user to be weighed.
If you or your office staff needs information on accessibility requirements, please contact Molina at 888-665-4621.