We're here to help!

When bad weather or natural disasters happen, your safety and well-being are our top concerns. We're here to make sure you can get the help you need.

Providing care during emergencies

Eligibility verification

If the internet is down, you can verify your Passport patients' eligibility by calling the Provider Services line and using the IVR phone system. Or you can speak to a representative at (800) 578-0775

Prior authorizations

Authorization requirements may be impacted for Passport patients in the impacted areas.

Medication support

If your Passport patient has lost their prescription due to recent the recent natural disaster, emergency prescriptions are covered. You can find a nearby pharmacy by visiting https://kyportal.medimpact.com/ or by calling MedImpact Member Services at (800) 210-7628

Transportation assistance

For help with your patients' transportation, please contact Kentucky Transportation Cabinet at (888) 941-7433

Vision support – for lost eyewear, please contact Member Services (800) 578-0603

Disaster assistance programs and community resources

FEMA disaster recovery support

Federal disaster relief help is available for those affected. Visit DisasterAssistance.gov or call (800) 621-3362 to learn about applying and what is available to you and your patients.

Red Cross

Contact the Red Cross at 800-RED-CROSS or Kentucky Region | American Red Cross to locate resources near your patients.

State disaster resources

State disaster relief is also available. Visit One Stop Health Center (OSHC) locations - Disaster Assistance.

Stay safe. Feel supported.

We're here for you every step of the way. Don't hesitate to reach out!

If there is anything you need, please contact our Provider Services team at (800) 578-0775. You can also contact your Provider Services representative.