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Disaster Assistance

The MolinaCares Accord ("MolinaCares"), in collaboration with Passport Health Plan by Molina Healthcare ("Passport"), is donating $100,000 to the Governor's Team Eastern Kentucky Relief Fund and the Foundation for Appalachian Kentucky to support communities affected by the deadly flooding in eastern Kentucky. To support or donate to the recovery efforts, please visit Team Eastern Kentucky Flood Relief Fund: or Foundation for Appalachian Kentucky:

Help for Flood Victims!

Passport Health Plan is here to support you. Our thoughts are with you and the communities impacted by the recent flood in late July. We hope you are safe. If you have any questions or concerns about your healthcare coverage, call us at (800) 578-0603 or 24/7 Nurse Advice Line (800) 606-9880.  Lost your medications in the flood? Emergency prescriptions are covered. Find a nearby drugstore here or call 800-210-7628.

Below are Passport resources that may be helpful as you continue to address needs:

  • Passport Member Services Line: 800-578-0603we can help with replacing lost member ID cards, assist in obtaining replacement durable medical equipment, and more


  • Behavioral Health Crisis Line: 844-800-5154licensed clinicians are available to assess members in crisis, provide crisis counseling and connection to services


  • Care Management Referrals: Providers can call 800-578-0775, select the Care Management option. Or anyone can email - this includes referrals for housing assistance and assistance with other social determinants of health (e.g., food, clothing, transportation)

Additionally, here are other available resources:

Governor’s Website for Flood Resources: Flood Resources - Kentucky Governor Andy Beshear

Emergency Shelters by County:

Bell County

Pine Mountain State Park
1050 State Park Road, Pineville KY40977

Breathitt County

Breathitt County Courthouse
1137 Main Street, Jackson KY 41339

Clay County

Manchester Pentecostal Church
209 Main Street, Manchester KY 40962

Floyd County

Floyd Co Community Center
7199 KY-80, Langley KY 41645

Knott County

Knott County Sportsplex
450 Kenny Champion Loop #8765, Leburn KY 41831

Letcher County

Letcher County Extension Office
478 Extension Drive, Whitesburg KY 41858


The Mountain Shrine Club
95 Maryland Drive, Whitesburg KY 41858

Perry County

First Presbyterian Church
160 Broadway Street, Hazard KY 41701


Gospel Light Baptist
100 Independence Drive, Hazard KY 41701


Roy G. Elementary School
601 Broadway Street, Hazard KY 41701


Second Creek Church of God
406 Hull School Road, Hazard KY 41701


West Perry Elementary School
72 Miss Edna Lane, Hazard KY 41701

Pike County

Shelby Valley Elementary School
163 Douglas Parkway, Pikeville KY 41501

Wolf County

Campton Elementary School
166 HWY 2491, Campton KY 41301


Wolfe County High School
20 High School Road, Campton KY 41301


Wolfe County Middle School
303 Johnson Street, Campton KY 41301


FEMA Mobile Registration Centers by County:

*Note it is not necessary to go to a mobile center to apply for FEMA assistance. Homeowners and renters in Breathitt, Clay, Knott, Letcher and Perry counties can go online to, call 800-621-3362 or use the =FEMA mobile app. If you relay service, such as video relay (VRS), captioned telephone or other service, give FEMA the number for that service.

Breathitt County


421 Jett Drive, Jackson

Clay County

Clay Community Center

311 Highway 638, Manchester

Knott County

Knott County Sportsplex

450 Kenny Champion Loop

#8765, Leburn

Letcher County

Letcher County Rec Center

1505 Jenkins Rd, Whitesburg

Perry County

Hazard Community & Technical College

1 Community College Drive, Hazard


Cooling Centers by County:


Breathitt Library

1024 College Ave., Jackson


Floyd Community Center

7199 KY 80, Langley


City of Paintsville Rec Center

232 Preston Street, Paintsville


Knott County Sportsplex

450 Kenny Champion Loop, Leburn


Letcher County Central High School

435 Cougar Drive, Whitesburg


Perry County Community Center

354 Perry Park Road, Hazard


Valley Elementary School

162 Douglas Parkway, Pikeville


Senior Citizens Center

76 Marion Street, Campton


Donations to Help:

Passport is currently accepting donations at all One Stop Help Center locations to be distributed to those affected by the flooding.

 Donations may be dropped at any of the locations listed below Tuesday through Thursday from 9 a.m. to 5 p.m. local time.

Passport One Stop Help Center Locations:

  • Bowling Green: 636 US 31 W. By-Pass, Suite A
  • Covington: 1613 Madison Ave.
  • Hazard: 124 Grand Vue Plaza
    *Hazard location donation hours may vary due to staffing availability
  • Lexington: 127 W. Tiverton Way, Suite 128, Unit 4
  • Owensboro: 410 Southtown Blvd, Suite 3
  • Louisville: 5100 Commerce Crossings


Items in Need for Donations:

  • The biggest need right now are floor squeegees!
  • Can Openers
  • Nail Clippers
  • Wash Clothes
  • Towels
  • Bedding ( pillows, sheets, etc.)
  • Undergarments
  • Feminine Hygiene Products
  • Buckets
  • Over-the Counter Ointment (Neosporin, etc.)
  • Over-the Counter Antifungal Medications (Monistat, etc.)
  • Tote Bins
  • Pocket Knives
  • Fire Starters
  • Bug Spray
  • Deodorant
  • Bottled Water
  • Canned Goods
  • Hand Sanitizers
  • Shovels
  • Clothing
  • Baby Formula
  • Baby Bottles Diapers
  • Toothbrushes
  • Toothpaste
  • Soaps
  • Shampoo
  • Dog Food
  • Cat Food
  • Band-aids and Bandages
  • Mops
  • Brooms
  • Clorox Wipes
  • Cleaning Supplies
  • Sponges and Rags
  • Flashlights
  • Batteries
  • Socks

In addition, we are reaching out to our members via social media to make them aware of the following resources:



Were You Affected by the December 11 Tornadoes?

Our thoughts are with the communities impacted by the tornadoes. Passport Health Plan by Molina Healthcare is here to support you. If you have any questions or concerns about your coverage, services, medications or upcoming appointments, please call us at (800) 578-0603 or call our 24/7 Nurse Advice Line at (800) 606-9880.

If you lost your prescription in the storm, emergency prescriptions are covered. You can find a nearby pharmacy here or by calling (800) 210-7628. For a full list of FEMA-designated areas, you can go here. For more information on this disaster, you can go to


Team Kentucky

The Department for Medicaid Services (DMS) has updated its list of tornado recovery resources for our 1915(c) Home and Community Based Services (HCBS) waiver participants and providers. The listing also includes ways for individuals to help tornado survivors. 

Storm Recovery Resources for 1915(c) HCBS Waiver Participants and Providers

This is not an exhaustive list of resources available. If you are aware of a resource that could help 1915(c) HCBS participants and providers, please email us at Thank you to the Pennyrile and Barren River Area Development Districts for sharing their lists with us. 

If you were affected by the tornadoes and need assistance, please fill out the appropriate form below. 

Storm Assistance Form - Waiver Providers

Storm Assistance Form - Waiver Participants

We recognize many providers and participants may not be able to access or complete an electronic form at this time. If you need assistance to complete these forms, call the 1915(c) Waiver Help Desk at (844) 784-5614, option 7 and a DMS staff member will record your responses for you.  If you have not been affected by the storm, but know a waiver provider or participant who has, please let them know about this form.

If you have an urgent waiver-related need due to the storm, you can also contact the 1915(c) Waiver Help Desk at (844) 784-5614, option 7 or