Members

How to File a Complaint

If you have a complaint, you can call Member Services at (800) 578-0603, Monday thru Friday from 7:00 a.m. – 7:00 p.m. For TTY/TTD, you may call 711.

Passport by Molina Healthcare
Attention: Appeals & Grievances Department
P.O. Box 36030
Louisville, KY 40233-6030
(800) 578-0603

 

Filing a Complaint

To file your complaint, you can:

 

Mail the letter to:

Passport by Molina Healthcare
Attention: Appeals & Grievances Department
P.O. Box 36030
Louisville, KY 40233-6030
(800) 578-0603

 

Your request needs:

  • Your first and last name
  • Your Passport ID number. It is on the front of your Member ID Card
  • Your address and telephone number
  • Explain the problem

 

You may have to pay for services that are not covered. You may also have to pay for services from providers not part of our network. If the services were an emergency, you don’t have to pay. If you need help, call Member Services.