How to File a Complaint

If you have a complaint, you can call Member Services at (800) 578-0603, Monday thru Friday from  7:00 a.m. – 7:00 p.m. For TTY/TTD, you may call 711.

Passport Health Plan
Attention: Member Grievance and Appeals

5100 Commerce Crossings Drive

Louisville, KY 40229

(800) 578-0603

Filing a Complaint

To file your complaint, you can

  • Call Member Services
  • Write a letter

 

Mail the letter to:

Passport Health Plan

5100 Commerce Crossings Drive

Louisville, KY 40229

(800) 578-0603

 

Your request needs:

  • Your first and last name
  • Your Passport ID number. It is on the front of your Member ID Card
  • Your address and telephone number
  • Explain the problem