Contact Us

Passport Health Plan
Member Services
5100 Commerce Crossings Drive
Louisville, KY 40229


Member Services

For more information, or if you have questions around care coordination, provider directory access, billing questions, or any other inquiries, please contact Member Services.

Toll Free: (844) 859-6152
TTY: 711
7 days a week, 8:00 a.m. to 8:00 p.m., local time
(Assistive technologies, including self-service and voicemail options, are available after regular business hours, on Saturdays and Sundays, and on holidays)


If you are not a Passport Health Plan member and would like additional information, please call

Toll Free: (844) 643-2780
TTY: 711
Monday to Saturday, 8:00 a.m. to 8:00 p.m., local time


Pharmacy Call Center

Toll Free: (888) 665-1328
TTY: 711
7 days a week, 8:00 a.m. to 8:00 p.m., local time


Nurse Advice Line

Toll Free: (800) 606-9880
TTY: 711
7 days a week, 24 hours a day


Service Area of Kentucky


The service areas covered by Passport Health Plan Medicare in the state of Kentucky are:

Breckinridge, Bullitt, Carroll, Grayson, Hardin, Henry, Jefferson, Larue, Marion, Meade, Nelson, Oldham, Shelby, Spencer, Trimble, and Washington counties

Service Area beginning January 1, 2023:

Adair, Anderson, Barren, Bath, Bourbon, Boyle, Bracken, Breathitt, Breckinridge, Bullitt, Butler, Carroll, Carter, Casey, Clark, Cumberland, Edmonson, Elliott, Estill, Fayette, Fleming, Franklin, Gallatin, Garrard, Grant, Grayson, Green, Hancock, Hardin, Harrison, Hart, Henry, Jackson, Jefferson, Jessamine, Larue, Lawrence, Lee, Lewis, Lincoln, Madison, Magoffin, Marion, McLean, Meade, Menifee, Mercer, Metcalfe, Monroe, Montgomery, Morgan, Nelson, Nicholas, Ohio, Oldham, Owen, Owsley, Pendleton, Powell, Pulaski, Robertson, Rockcastle, Rowan, Russell, Scott, Shelby, Spencer, Taylor, Trimble, Union, Washington, Wayne, Webster, Wolfe, and Woodford counties