Contact Us

Passport Health Plan

Member Services
5100 Commerce Crossings Drive
Louisville, KY 40229

Member Services

For more information, or if you have questions around care coordination, provider directory access, billing questions, or any other inquiries, please contact Member Services.

Toll Free: (844) 859-6152
TTY: 711
Monday to Friday, 8 a.m. to 8 p.m., local time

 

Pharmacy Call Center
Toll Free : (888) 665-1328
TTY: 711
7 days a week, 8 a.m. to 8 p.m., local time

 

24/7 Nurse Access
To speak to a nurse 24/7, please call (800) 606-9880, TTY: 711.

 

Not a Passport Health Plan Member?
If you are not a Passport Health Plan member and would like additional information, please call:

Passport Advantage (HMO D-SNP)
Toll Free: (866) 403-8293
TTY: 711
Monday to Saturday, 8 a.m. to 8 p.m., local time

Passport Medicare Choice Care (HMO)
Toll Free: (800) 665-3086
TTY: 711
Monday to Saturday, 8 a.m. to 8 p.m., local time

 

Behavioral Health Crisis Line

To reach Passport Health Plan’s 24 hour Behavioral Health Crisis Hotline, please call (844) 859-6152, TTY: 711.

 

Service Area of Kentucky

 

The service areas covered by Passport Health Plan beginning January 1st, 2022:

 

Passport Advantage (HMO D-SNP) Breckinridge, Bullitt, Carroll, Grayson, Hardin, Henry, Jefferson, Larue, Marion, Meade, Nelson, Oldham, Shelby, Spencer, Trimble and Washington counties
Passport Medicare Choice Care (HMO)

Breckinridge, Bullitt, Carroll, Grayson, Hardin, Henry, Jefferson, Larue, Marion, Meade, Nelson, Oldham, Shelby, Spencer, Trimble and Washington counties