Passport staff will help coordinate your care

Living with health problems and managing them can be hard. We offer special services and programs for members who need extra help with a health problem. This can be any adult or child who is receiving health services for an ongoing health problem. 


Passport staff can help you:

  • Access services that you are eligible to receive.
  • Set up appointments.
  • Set up transportation.
  • Identify any gaps in care or health care needs.
  • Access resources to help you with special health care needs and/or your caregivers deal with day-to-day stress.
  • Coordinate the move from one setting to another. This can include being discharged from the hospital.
  • Assessing eligibility for long-term care services and supports.
  • Connect with community resources.
  • Find services that might not be benefits. This includes community and social services programs such as physical therapy with the schools or “Meals on Wheels”.
  • Set up services with a primary care physician (PCP), family members, caregivers and any other identified provider.

How do members enroll?
The Case Management programs are voluntary, but a member must meet certain requirements. You can also be referred to one of the programs through:

  • Provider referrals
  • Self referrals

Who do I contact for more information?
Please call our Health Management Department at (866) 891-2320 (TTY/TDD: 711). Our staff can give you more info. They can also let you know what programs you are currently enrolled in. You can also ask for a referral.  You can also ask to be taken out of a program.