Notice of Nondiscrimination
Passport Health Plan follows all Federal civil rights laws related to health care services. Passport offers services to all members no matter the:
- National origin
Passport does not treat members differently because of race, color, national origin, age, disability, or sex. This includes gender identity, pregnancy and sex stereotyping.
To help you talk with us, Passport offers services free of charge:
- Aids and services to people with disabilities
- Skilled sign language interpreters
- Written material in other formats (large print, audio, accessible electronic formats, Braille)
- Language services to people who speak another language or have limited English skills
- Skilled interpreters
- Written material translated in your language
- Material that are easy to read
If you need these services, call Passport Member Services at (800) 578-0603.TTY: 711.
If you feel Passport has provided these services or has discriminated against you, you can file a complaint. You can file in person, by mail, fax, or email. If you need help writing your complaint, we will help you. Call our Civil Rights Coordinator at (866) 606-3889, or TTY, 711. Mail your complaint to:
Civil Rights Coordinator
Long Beach, CA 90802
You can also email your complaint to email@example.com. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights. The forms are available at http://www.hhs.gov/ocr/office/file/index.html. You can mail it to:
U.S. Department of Health and Human Services
200 Independence Avenue, SW Room 509F, HHH Building Washington, D.C. 20201
You can also send it through the Office for Civil Rights Complaint Portal at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf.
If you need help, call 1-800-368-1019; TTY 800-537-7697.
You can get this handbook and other plan information in large print for free. To get materials in large print, call Member Services at (800) 578-0603.
If English is not your first language, we can help. If you are reading this for someone who does not read English, we can help you. Call Member Services at (800) 578-0603. You can ask us for this handbook in your language. We have access to interpreter services and can help answer your questions in your language.