Helpful Resources

Keeping You Healthy

Molina Healthcare of New Mexico wants you to make good health care choices for you and your family.

Member Portal is easy to use and lets you look after your health care online.

You can:

  • Print a Member ID Card
  • Request a new ID card if you have lost yours
  • Change your primary care provider
  • Update your contact information
  • Get reminders for health services that you need

You can also view:

  • Your history of services such as doctor visits
  • Information and resources to help you and your family stay healthy
  • Services offered for Molina members only

Register today
Just follow these easy steps:

Step 1:Go to
Step 2: 
Enter your Member ID number, date of birth and zip code 
Step 3: 
Enter your email address 
Step 4: 
Create a password 
Step 5: 
Now you’re ready to log in and use My Molina!

Forgot your password?
Click on “Forgot my Password” and go through the steps to have it reset.

Virtual Care

Get expert health care from the comfort of home, 24/7.
Molina Healthcare is pleased to partner with Teladoc to offer you virtual care. Now it’s simple to connect to a board-certified doctor by phone, video or mobile app, from anywhere.

Virtual Care means:

  • Convenient online or phone visits, from wherever you are.
  • No appointment is needed. Get the right care, right now.
  • You’re treated at NO COST! Visits are free for Molina members. 

Use Teladoc for:

  • Cold and flu symptoms
  • Sore throat
  • Allergies
  • Respiratory infection
  • Sinus problems
  • Skin problems

 If at any point your symptoms worsen or you feel like you are experiencing a medical emergency, call 911 or proceed to the nearest emergency room.

Set up your Teladoc account today

  1. Choose from one of three ways:
    Online: Go to
    bile app: Download the app and click "Activate account." Visit to download the app. or
    Call Teladoc at 1-800-Teladoc (1-800-835-2362) for help registering your account over the phone.
  2. Provide your medical history.
    Your health records are 100% secure and private. We provide this information only to our doctors, so they can treat you effectively.
  3. Now you’re ready for an online or telephone visit any time.
    With your account set up, you can ask for a virtual visit whenever you need care. Just click “Request a Consult.”

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Frequently Asked Questions

What is virtual care?
Virtual care is a convenient way to receive medical care without leaving your home or wherever you are. Teladoc provides virtual medical visits for Molina members.

Who are the virtual care doctors?
Teladoc doctors are U.S. board-certified in Internal Medicine, Family Practice, or Pediatrics. They average 20 years of experience. They are licensed in your state and include virtual care in their day-to-day practice to provide people with convenient quality medical care.

Do virtual care doctors replace my doctor?
No. Virtual care is for when you need care now for non-emergency medical issues. It’s a convenient alternative to urgent care and ER visits.

What kind of care does virtual care provide?
It provides adult and pediatric general medical care.

What ways are there to get virtual visits?
You can talk with a Teladoc doctor through your phone, internet video through the secure member portal, or video through the Teladoc mobile app.

Is there a time limit when talking with a doctor?
No. There is no time limit for virtual visits.

Can Teladoc doctors write a prescription?
Yes, Teladoc doctors can prescribe short-term medication for a wide range of conditions. Our doctors don’t prescribe substances controlled by the DEA, or nontherapeutic and/or certain other drugs which may be harmful because of potential abuse.

How do I pay for a prescription called in by Teladoc?
When you go to your pharmacy to pick up the prescription, you may use your insurance card to help pay for the medication. You will be responsible for the co-pay based on the type of medication and your plan benefits.

Is the online visit free no matter how long it takes?
Yes! As a Molina member, your online visits cost you nothing. However, cell phone and internet usage rates from your service provider apply.

Can I provide virtual visit information to my doctor?
Yes. You have 24/7 access to your electronic medical record. You can download a copy online from your account or call Teladoc and ask us to mail or fax your medical record.

Questions? Call us at tel: (844) 236-0894 (TTY/TDD:711)

Member Resources

Member Resources

Health education and resources

Care Coordination  supports you with your health care journey. We are here to help you access medical, behavioral and/or social services. Care coordination helps to improve your health and wellness.  It is important to complete your Health Risk Assessment,  speak with a Care Coordinator about your need of additional benefits and services called Value Added Services,

Care Coordination supports all members. A higher level of coordination is provided identified Members with complex medical conditions, or members who self-identify as homeless or medically complex.  Members will have a personal care plan based on their needs. They will have a case manager to help them reach their healthcare goals .,A higher level of care coordination focuses on members with complex needs, to include, but not limited to:

•  Members with complex medical or behavioral conditions (including substance use disorders),

•  Members who have health conditions, including chronic conditions that would benefit from case management,

•  Foster members (including members aging out of foster care)

•  Members involved in the justice system

•  Members with intellectual or developmental disabilities.

If you have questions or need to speak with a Care Coordinator, call Member Services at (844)862-4543 (TTY: 711), Monday to Friday, 8 a.m. to 5 p.m. MST

Services in your area

Community services

Molina Help Finder - Search for free or reduced-cost services like medical care, food, housing assistance, job training and more. Use our search tool below and enter your zip code to look for services close to you!

Community resources

We are part of your community, and we work hard to make you healthy. Local resources, health events and community organizations are available to you. They provide great programs and convenient services. Best of all, most of them are free or at low cost to you.


• Call 211. This is a free and confidential service that will help you find local resources. Available 24/7

• New Mexico Aging & Disabilities Resource Center - (800) 432-2080 (TTY: 711)

• New Mexico Department of Health - (833) 796-8773 (TTY: 711)

• Women, Infant, Children (WIC) - (866) 867-3124 (TTY: 711)

• Income Support Division (ISD) - (800) 283-4465 (TTY: 711)

• New Mexico Health Care Authority (HCA) - (800) 283-4465 (TTY: 711)

Other helpful resources

Nurse Advice Line

Contact this number when you need medical advice and don’t have time to go to the doctor. This line is available 24 hours a day, 7 days a week.(833) 965-1558 (TTY:711)

Emergency behavioral health services

A behavioral health emergency is a mental health condition that may cause extreme harm to the

body or death. Some examples of these emergencies are:

• Attempted suicide

• Danger to self or others

• Functional harm that the person is not able to carry out actions of daily life

• Functional harm that will likely cause death or serious harm to the body

If you have an emergency, go to the nearest ER. You can go to any other emergency place right

away. You can call 988. If you go to the ER, let your doctor know as soon as you can.

If you have a behavioral health emergency and can’t get to an approved provider:

• Go to the closest hospital or facility

• Call the number on your ID card

• Call your doctor and follow up within 24 to 48 hours

Mental health and/or substance abuse services

If you need mental health and/or substance abuse services, you may self-refer directly to

a provider. You can also call Member Services for help finding a provider and making your

appointment. You can find a list of these providers by visiting or on our website: 

You can also call Member Services at (844) 862-4543 (TTY: 711) and ask for printed copy.


Virtual care:



Molina Member Ombudsman

What is an Ombudsman?
The Ombudsman is a person who can help you and will represent you with issues you may be having with Molina. This person is independent, meaning the Ombudsman is a person who works for Molina but is separate from the Turquoise Care Molina health plan. An Ombudsman:

• Assists Members in navigating the Molina health plan
• Works with Members to help them understand their rights and responsibilities
• Participates in case discussion
• Makes sure that services do not stop due to disagreements between parties
• Provides another view to ensure the Member’s needs are met.

To contact the Ombudsman call (844) 862-4543 (TTY: 711).