Timely access to care: what should I expect when making an appointment?
When you call to make an appointment, you can expect the wait times below. Your wait will depend on the reason you need to see a provider. The list below provides visit types, reasons for visits, and wait times. Be sure to ask for the right type of visit.
|Visit Type||Reason for Visit||See a Provider Within|
|Preventative Visit||Annual check-up to prevent illnesses or chronic conditions||30 calendar days|
|School Physical||To check overall health. May be required for school or other organizations.||30 calendar days|
|Symptomatic (sick) Visit||Illnesses or conditions like ear infections, colds or minor wounds||*Two calendar days|
|Urgent Care||Urgent, but non-life-threatening conditions needing care within 24 hours||12 hours|
|Emergency Care||A life-threatening medical condition that needs immediate treatment||24 hours a day, 7 days a week|
Molina conducts an annual survey to be sure providers can serve you within the appropriate wait time. We are meeting these goals:
- 98% of primary care physicians can see Molina members within 48 hours for urgent care appointments
- 100% of primary care physicians can see Molina members within 30 days for preventative visits
- 98% of primary care physicians can see Molina members within two calendar days for symptomatic or sick visits