Members

Discrimination is against the law

Molina Complete Care follows the law. We treat all people equally. We do not discriminate against anyone based on:

  • Race
  • Color
  • National origin
  • Age
  • Disability
  • Sex

We provide free help and services to people with disabilities. We want you to be able to communicate with us easily. We offer:

  • Qualified sign language interpreters. 
  • Written information in many formats. These may include: 
    • –   Large print
    • –   Audio
    • –   Accessible electronic formats
    • –   Other formats

We also provide free language services to people whose first language is not English. We offer: 

  • Qualified interpreters
  • Information that is written in other languages

Contact us at (800) 424-5891 (TTY/TDD: 711) if you need any of these services.

If you believe we have not provided these services or discriminated in another way, you can file a grievance one of two ways at: 


You can also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights. You may do this online at https://ocrportal.hhs.gov/ocr/smartscreen/main.jsf. Or you may do this by mail or phone.

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
(800) 368-1019
TTY/TDD: (800) 537-7697

Complaint forms are available online. You may find them at www.hhs.gov/ocr/office/file/index.html.

You may have to pay for services that are not covered. You may also have to pay for services from providers not part of our network. If the services were an emergency, you don’t have to pay. If you need help, call Member Services.