How do I?

Here are some answers to our most commonly asked questions.

  • How do I file a Quality of Care Concern with MCC?

    If you’re unhappy for any reason with your provider, your services or a facility, we want to know. You, or someone you appoint to act for you, may contact the Quality Management Department. The problem or concern you’re contacting us about will be handled as a quality of care concern. There are several ways to file a quality of care concern:

    By phone: Call Member Services at (800) 424-5891 (TTY/TDD: 711) Monday-Friday 8 am 6 pm local time/MST.

    By completing a Quality of Care Referral form and emailing or mailing the form to us.

    By email: Email MCCAZ-QOC@MolinaHealthcare.com

    By mail: Send a letter to:

    Molina Complete Care
    Attn: Quality Management Department
    5055 E Washington St, Suite 210
    Phoenix, AZ 85034

    Call us if you need help with filing a quality of care concern.