Benefits and Services

Welcome Molina Complete Care members!

Molina Complete Care (MCC) offers a full line of physical and behavioral health services for your body and your mind. With your Arizona Medicaid benefits, you get services like:

  • Primary care provider (PCP) and specialist visits
  • Medicines
  • Hospital services
  • Emergency care
  • Pregnancy care
  • Behavioral health services
  • And more!

We can help you get rides to your doctor for covered medical appointments. Call (800) 424-5981 (TTY/TDD:711) to schedule a ride. Hablamos español.

A specialist is any licensed provider providing specialty medical services to members. Your PCP may refer you to a specialist when medically necessary, including for behavioral health services (transition-aged youth, trauma, substance use in adolescents, opioid use disorder, supportive and rehabilitation services),  Autism Spectrum Disorder, services for members birth to five, and social determinants of health needs . Your PCP may communicate with a specialist directly to coordinate your care, or you may self-refer. If you or your PCP need help finding a specialty provider for any area in the Molina network, they may contact MCC at (800) 424-5891 (TTY/TDD: 711) and request a care manager. Some services require a prior authorization. Specialists must obtain a prior authorization from MCC before performing specific procedures or when referring you to non-contracted providers.

  • Covered Services

    In addition to the covered services for all members, members under 21 years of age get the following benefits:

    • Chiropractic care (when medically necessary)
    • Early and Periodic Screening, Diagnostic and Treatment (EPSDT) includes:
      • Wellness exams
      • Hearing exams and hearing aids
      • Preventive dental care
      • Orthotics covered for AHCCCS members under 21 years of age
    • Dental screenings and treatments
    • Glasses
      • As part of EPSDT, glasses and other vision services, like replacing and fixing glasses, for members under 21 years of age are covered by AHCCCS. MCC has no limit for members for replacing and fixing glasses, when needed for vision correction. This includes, but is not limited to, loss, breaks or change in refraction. To get glasses replaced or fixed, EPSDT members do not need to wait for their next EPSDT well-child visit.

        As a reminder, for members under 21 years of age, federal law requires AHCCCS to cover all services listed in 42 USC 1396d(a) when medically necessary and cost effective, even when the services are not listed as covered services in the AHCCCS State Plan, AHCCCS statutes, rules, or policies. This means that MCC will cover these services for EPSDT members if the treatment or service is necessary to “correct or ameliorate” defects or physical and behavioral illnesses or conditions, as long as the services are not experimental.
    • Outpatient physical, occupational and speech therapy
    • Personal care services that are necessary to meet a medical need. This includes help with:
      • Activities of daily care
      • Bathing
      • Toileting
      • Walking
    • Vision exams

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