Discrimination is against the law
Molina Complete Care follows the law. We treat all people equally. We do not discriminate against anyone based on:
- National origin
We provide free help and services to people with disabilities. We want you to be able to communicate with us easily. We offer:
- Qualified sign language interpreters.
- Written information in many formats. These may include:
- – Large print
- – Audio
- – Accessible electronic formats
- – Other formats
We also provide free language services to people whose first language is not English. We offer:
- Qualified interpreters
- Information that is written in other languages
Contact us at (800) 424-5891 (TTY/TDD: 711) if you need any of these services.
If you believe we have not provided these services or discriminated in another way, you can file a grievance one of two ways at:
- (866) 606-3889
You can also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights. You may do this online at https://ocrportal.hhs.gov/ocr/smartscreen/main.jsf. Or you may do this by mail or phone.
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
TTY/TDD: (800) 537-7697
Complaint forms are available online. You may find them at www.hhs.gov/ocr/office/file/index.html.