Contact Us
Passport Health Plan
Member Services
5100 Commerce Crossings Drive
Louisville, KY 40229
Member Services
For more information, or if you have questions around care coordination, provider directory access, billing questions, or any other inquiries, please contact Member Services.
Toll Free: (844) 859-6152
TTY: 711
7 days a week, 8:00 a.m. to 8:00 p.m., local time
(Assistive technologies, including self-service and voicemail options, are available after regular business hours, on Saturdays and Sundays, and on holidays)
If you are not a Passport Health Plan member and would like additional information, please call
Toll Free: (844) 643-2780
TTY: 711
Monday to Saturday, 8:00 a.m. to 8:00 p.m., local time
Service Area of Kentucky
The service areas covered by Passport Health Plan Medicare in the state of Kentucky are:
Breckinridge, Bullitt, Carroll, Grayson, Hardin, Henry, Jefferson, Larue, Marion, Meade, Nelson, Oldham, Shelby, Spencer, Trimble, and Washington counties
Service Area beginning January 1, 2023:
Adair, Anderson, Barren, Bath, Bourbon, Boyle, Bracken, Breathitt, Breckinridge, Bullitt, Butler, Carroll, Carter, Casey, Clark, Cumberland, Edmonson, Elliott, Estill, Fayette, Fleming, Franklin, Gallatin, Garrard, Grant, Grayson, Green, Hancock, Hardin, Harrison, Hart, Henry, Jackson, Jefferson, Jessamine, Larue, Lawrence, Lee, Lewis, Lincoln, Madison, Magoffin, Marion, McLean, Meade, Menifee, Mercer, Metcalfe, Monroe, Montgomery, Morgan, Nelson, Nicholas, Ohio, Oldham, Owen, Owsley, Pendleton, Powell, Pulaski, Robertson, Rockcastle, Rowan, Russell, Scott, Shelby, Spencer, Taylor, Trimble, Union, Washington, Wayne, Webster, Wolfe, and Woodford counties