Call 1-877-353-0188 (TTY/TDD: 711).
When you call, a Senior Whole Health representative will:
- Speak with you confidentially about your health care needs
- Explain how our plan works and help you determine if it’s a good fit for you
- Answer any questions you may have about the plan
Once you’re ready, we’ll put you in contact with New York Medicaid Choice and set up a nurse evaluation and offer a plan of care. If you have not been in a long term care plan for 45 days or longer, or you want to join a Medicaid-approved long term care plan for the first time, you will also need to have a Conflict-Free Evaluation and Enrollment Center (CFEEC) evaluation. For more information about CFEEC, please visit the New York State Medicaid program’s CFEEC website.
The nurse assessor will develop a plan of care based on your in-home assessment of your needs. Once you review and accept your plan of care, you are enrolled in the plan.