Contact Us

Important Numbers and Contacts
Call, write, fax or follow the Web links to get answers:
Operations
Grievance and Appeals (GA), including expedition
Phone:
Fax: 718.536.3358
Pre-authorization
Phone: 888.543.9074
Monday - Friday, 8:00 A.M. – 6:00 P.M. (ET)
Medical Services
Medical Emergency
Phone: 911
Hospitalizations
Phone: 888.543.9074
Behavioral Health Benefits
Phone:800.223.7242
Dental
Phone: 866.731.8004
dentaquest.com
Superior Vision
Phone: 866.810.3312
superiorvision.com
CVS Caremark Pharmacy
Phone: 855.722.6228
caremark.com
- Authorization: 800.294.5979
- Appeals: 888.543.9069
Laboratory Services
BioReference Laboratories
Phone: 800.229.5227
- GeneDX: 888.729.1206
- GenPath Women’s Health: 800.633.4522
- GenPath Oncology: 800.627.1479
Empire City Laboratories, Inc.
Phone: 718.788.3840
LabCorp
Phone: 888.522.2677
- Integrated Oncology: 800.710.1800
- Dianon Systems, Inc.: 800.328.2666
- Integrated Genetics: 800.848.4436
- Litholink Corporation: 800.338.4333
- MedTox Laboratories, Inc.: 800.832.3244
- Monogram Biosciences, Inc.: 800.777.0177
Lenco Diagnostic Lab
Phone: 855.870.0097
Spectra (including Shiel Medical Lab)
Phone: 800.553.0873
Sunrise Medical Laboratories
Phone: 800.782.0282
Xeron Clinical Laboratories
Phone: 718.762.3310
Quest Diagnostics, Inc.
Phone: 866.697.8378
Additional Resources
Interested in learning more about the Health Care Reform Law? Check out these additional resources:
- New York State of Health, The Official Health Plan Marketplace
- Healthcare.gov
- CuidadoDeSalud.gov
- Get Covered Calculator (estimated monthly health insurance cost)
- Kaiser Family Foundation
Plan Assistance
Research or Get a Plan
Phone: 866.731.8001
TTY: 711
Monday - Friday, 8:30 AM - 6:00 PM (ET)
Visit the New York State of Health website (Coming Soon) and select Affinity Health Plan
Customer Service
Have a question about how your plan works? Don’t see what you’re looking for? We’re here to help!
Call Us (Monday - Friday, 8:30 AM - 6:00 PM ET):
Phone: 866.247.5678
TTY: 711
Visit a Community Service Center (CSC) (Coming Soon)
Online Access
Set up and manage your personal account options, including:
- Select/change your PCP
- Print a temporary ID card
- Review your benefits
Log in or create an account (Coming Soon)
Claims
Phone: 866.247.5678
Fax: 718.794.7809
Monday - Friday, 8:30 AM – 6:00 PM (ET)
By Mail:
Affinity Health Plan
Metro Center Atrium
1776 Eastchester Road
Bronx, NY 10461
Documents and Forms
- Patient Health Information Release Notification: English (Coming Soon) | Spanish (Coming Soon) | Chinese (Coming Soon)
- Surprise Bill - Assignment of Benefits (Coming Soon)
- Claim Form (Coming Soon)
- Prior Authorization form (Coming Soon)
- Pharmacy Mail Order Form (Coming Soon)
- Pharmacy Reimbursement Claim Form (Coming Soon)
- Nursing Home Benefit Update: English (Coming Soon)
- Behavioral Health Care Update: English (Coming Soon) | Spanish (Coming Soon) | Chinese (Coming Soon) | Russian (Coming Soon) | Yiddish (Coming Soon)
- New dental care provider insert: English (Coming Soon) | Spanish (Coming Soon) | Chinese (Coming Soon)
- Disclosures (Coming Soon)