Behavioral Health

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What's Covered
Molina can help you get behavioral health services you and your family need. You must use a provider that is part of Molina Healthcare (Molina) unless it is an emergency. You can call Molina at (800) 223-7242 (TTY: 711). Your benefits cover: 

  • Inpatient services
  • Outpatient services
  • Doctor visits

You might need to find a doctor that is in the plan. If so, call Molina. You need to see providers that are part of Molina unless it is an emergency. You do not need a referral to see a doctor; you can pick or change your behavioral health care provider or case manager at any time. If you want to change, call Molina at (800) 223-7242 (TTY: 711). Your case manager can also help you. Molina’s hours are Monday through Friday, 8:00a.m.-6:00p.m., EST. Emergency coverage is available 24 hours per day, seven days per week.

Member Handbook
It tells you what you need to know about your Molina Healthcare of New York Medicaid Managed Care (MMC) Health Plan. Read here.

How do members get care?
Call Molina at (800) 223-7242 (TTY: 711).

Molina Healthcare Member Services: 1-800-223-7242 (TTY:711)
Effective 2/1/22 - Four Adult Behavioral Health Home and Community Based Services (BH HCBS) will be changing to Community Oriented Recovery and Empowerment (CORE) Services. Molina Healthcare of NY, Inc. will cover CORE Services. You can use your Molina Healthcare of NY, Inc. plan card to get these CORE Services. See links below for additional information:


Adult Behavioral Health Home and Community Based Services (BH HCBS)

Assertive Community Treatment (ACT)

Children and Family Treatment and Support Services (CFTSS)

Children's Home and Community Based Services (HCBS)

Chronic Illness and Mental Health: Recognizing and Treating Depression

Community Oriented Recovery and Empowerment (CORE)


Member FAQs

Member Brochure

C-YES: Child & Youth Evaluation Service


Dual Diagnosis

Early and First Episode Psychosis


Health and Recovery Plans (HARP)

Health Homes (Adults and Children)

Heroin: Drug Facts

Mental Health Facts: Multicultural

Personalized Recovery Oriented Services (PROS)

Recovery Coordination Agency (Adult HCBS)



Taking Charge of Your Mental Health

Transition Age Youth

Crisis and Hotlines

National Suicide Prevention Lifeline: 1-800-273-8255
Veterans Crisis Line: 1-800-273-8255 (Press 1)
Trevor Lifeline (for LGBTQ community): 1-866-488-7386
NY State Parent Helpline: 1-800-244-5373
CHAMP: Ombudsman Program,
               Hotline: 1-888-614-5400
Molina Nurse Advice Line: (English and Spanish): (800) 223-7242, TTY: 711
NYS Child Abuse and Maltreatment Hotline:
                Toll Free Telephone Number: 1-800-342-3720
                TDD/TTY: 1-800-638-5163
                Video Relay System: 1-800-342-3720

New York State Contacts