CAHPS® Results

Medicaid Children with Chronic Conditions (CCC), Consumer Assessment of Healthcare Providers and Systems (CAHPS®), Annual Results.
Molina’s scores for the past two years are below. You can see how Molina performs compared to our target goal.

Measure

2022

2023

Goal

Getting Care Quickly

86.9%

87.9%

88.5%

Getting Needed Care

NA

83.3%

85.6%

Coordination of Care

NA

83.9%

86.5%

Rating of All Health Care

76.2%

73.2%

70.7%

Rating of Personal Doctor

80.9%

80.4%

77.8%

Rating of Specialist Seen Most Often

NA

NA

73.6%

Rating of Health Plan

72.1%

72.1%

73.8%

 

NA = Not Available Due to Small Denominator
NB = No Benefit
NR = Not Reported
NQ = Not Required
BR = Biased Rate