Members

Emergency/Urgent Services

What's covered?

Emergency services
An emergency happens when you need help right away. It may be when you get hurt or suddenly feel very sick. If you find yourself in one of these situations, don’t worry—getting emergency care is super important! You don’t need to ask for permission ahead of time for these services, so you can focus on getting better fast. Always remember, your health is what matters most!

Here are some examples of emergencies:

  • A broken bone (when a bone stops working because it is cracked) 
  • Bleeding that won’t stop (when someone is hurt and blood keeps coming out)
  • Heart attacks (when someone's heart has a big problem and they need help fast) 
  • Major burns (when someone gets hurt really badly by fire or hot things) 
  • Drug overdoses (when someone takes too much medicine or drugs)


What to do if you have an emergency
If you have a serious medical emergency or an accident, call 911 for help right away. You can also go to the nearest emergency room (ER). Make sure to tell the person in the ER who your primary care physician (PCP) is. Call your PCP as soon as you can to let them know about your emergency.
Do not go to the emergency room if you have:

  • A sore throat
  • The cold or the flu
  • Back pain
  • A tension headache


Urgent care
Check with your PCP first before you get urgent care. Your PCP should see you if the urgent need is during regular office hours. If they cannot see you, they will send you to an urgent care office or to the emergency room (ER). Call Member Services at (855) 882-3901 if there are problems getting in to see your PCP. We will do our best to help you be seen.

Access Your Health Information
Did you know you can also use the free My Molina mobile app and member portal? With these tools, you can print a copy of your member ID card, check your eligibility, view services offered to Molina members, and more. This is really helpful any time, even after hours! If you haven’t tried them yet, be sure to download the My Molina mobile app from the Apple App Store or Google Play Store, or log into the member portal at MyMolina.com. It’s a great way to take care of your health on your own time!

How to get services after hours
Call your PCP if you think you need urgent medical care. If you cannot reach your PCP or the doctor on-call, call the Molina Healthcare 24-Hour Nurse Advice Line at (844) 800-5155.

Information to take to the emergency room
It is important to take information about yourself to the emergency room. Please bring your Healthy Connections Medicaid and Molina Healthcare ID cards.

You should have information about:

  • Medications you are taking (including over-the-counter medications)
  • Allergies
  • Diagnoses
  • PCP or specialist names and telephone numbers
  • Medical equipment provider (if you have one)
  • Pharmacy
  • Home care provider (if you have one)