Members

Renew Your Benefits

You may receive a Healthy Connections Medicaid Annual Review Form in the mail soon from the South Carolina Department of Health and Human Services (SCDHHS). If you do, it’s important to complete and return this form as soon as possible. If you do not return the completed form, you could lose your South Carolina Healthy Connections Medicaid and Molina Dual Options Medicare-Medicaid Plan benefits.

If you’ve moved, it’s important to call Healthy Connections to give them your new address. Call (888) 549-0820 (TTY: (888) 842-3620).

Just Follow These 3 Steps to Renew Your Benefits:

Step 1: Check Your Mail.

The South Carolina Department of Health and Human Services (SCDHHS) will send you a Healthy Connections Medicaid Annual Review Form when it’s time to renew your benefits.

Step 2: Fill Out Your Renewal Form.

Step 3: Send Your Completed Form Back.

There are 5 ways to send your information:

  1. By Mail:

  2. By Fax:(888) 820-1204

  3. By Email:8888201204@fax.scdhhs.gov

  4. In Person: Visit a Healthy Connections County Office. You can find one near you by visiting www.scdhhs.gov/site-page/where-go-help.

  5. By Portal: Submit through the South Carolina Healthy Connections Document Upload Tool by clicking HERE. You do not need to create an account to use this tool.

What to Do If You Need Help:

If you need help completing the Healthy Connections Medicaid Annual Review Form, call the Healthy Connections Member Contact Center at (888) 549-0820, TTY: 711. The Member Contact Center is open from Monday-Friday, 8 a.m. to 6 p.m., local time and Saturday, 9 a.m. to 2 p.m., local time.

Information You May Need to Renew Your Benefits:

  • Social Security Numbers (or document numbers for legal immigrants who need insurance)
  • Employer and income information for you and everyone in your family. This includes paystubs, W-2 forms, or wage and tax statements.
  • Policy numbers for your current health insurance
  • Information about job-related health insurance available to you and your family

What Happens If Your Healthy Connections Medicaid Annual Review Form Is Not Sent Back on Time?

You have 30 days from the date listed on your Healthy Connections Medicaid Annual Review Form to complete and return your information. If you do not, you may be at risk for losing your South Carolina Healthy Connections Medicaid benefits. Call SCDHHS at (888) 549-0820, TTY: 711 if you think you missed your due date.