Renew Your Benefits

You may receive a Healthy Connections Annual Review Form in the mail soon from the South Carolina Department of Health and Human Services (SCDHHS). If you do, it’s important to complete and return this form as soon as possible. If you do not return the completed form, you could lose your South Carolina Healthy Connections Medicaid and Molina Dual Options Medicare-Medicaid Plan benefits.

If you’ve moved, it’s important to call Healthy Connections to give them your new address. Call (888) 549-0820 (TTY: (888) 842-3620).

Just Follow These 3 Steps to Renew Your Benefits:

Step 1: Check Your Mail.

The South Carolina Department of Health and Human Services (SCDHHS) will send you a Healthy Connections Annual Review Form when it’s time to renew your benefits.

Step 2: Fill Out Your Renewal Form.

Step 3: Send Your Completed Form Back.

There are 3 ways to send your information:

  1. By Mail:

  2. SCDHHS, Central Document Management
    PO Box 100101
    Columbia, SC 29202-3101

  3. By Fax:(888) 820-1204

  4. By Email:8888201204@fax.scdhhs.gov

What to Do If You Need Help:

If you need help completing the Healthy Connections Annual Review Form, call the Healthy Connections Member Contact Center at (888) 549-0820, TTY: 711. The Member Contact Center is open from Monday-Friday, 8 a.m.-6 p.m., local time and Saturday, 9 a.m.- 2 p.m., local time.

Information You May Need to Renew Your Benefits:

  • Social Security Numbers (or document numbers for legal immigrants who need insurance)
  • Employer and income information for you and everyone in your family. This includes paystubs, W-2 forms, or wage and tax statements.
  • Policy numbers for your current health insurance
  • Information about job-related health insurance available to you and your family

What Happens If Your Healthy Connections Annual Review Form Is Not Sent Back on Time?

You have 30 days from the date listed on your Healthy Connections Annual Review Form to complete and return your information. If you do not, you may be at risk for losing your South Carolina Healthy Connections Medicaid benefits. Call SCDHHS at (888) 549-0820, TTY: 711 if you think you missed your due date.

Don’t qualify for Medicaid and Still Need Help?

If you no longer qualify for South Carolina Healthy Connections Medicaid, you can save on benefits like free annual exams and virtual care, as well as protect your health with a great network of local providers—all with a Molina Marketplace plan. Call (844)794-3635, TTY: 711 to learn more.

Molina Dual Options Medicare-Medicaid Plan is a health plan that contracts with both Medicare and South Carolina Healthy Connections Medicaid to provide benefits of both programs to enrollees.

You can get this document for free in other formats, such as large print, braille, or audio. Call (855) 735-5831, TTY: 711, 7 days a week, 8 a.m. to 8 p.m., local time. The call is free.

Molina Healthcare complies with applicable Federal civil rights laws and does not discriminate on the basis of race, ethnicity, national origin, religion, gender, sex, age, mental or physical disability, health status, receipt of healthcare, claims experience, medical history, genetic information, evidence of insurability, geographic location.