Frequently Asked Questions


Q: How do I change my Primary Care Provider (PCP)?
A. There are two ways you can change your PCP.

  1. Go to  My Molina and follow the instructions. If you have not registered for My Molina yet, you can do it online today.
  2. You can also call Member Services.

Q: How do I order a new ID card?
A. You can visit My Molina or call Molina Member Services.

Q: What drugs are covered? Are my drugs covered?
A. To find out what drugs are covered under your plan, view the Molina Dual Options Drug Formulary.

Q: How do I find out if a health care service or benefit is covered?
A. Go to "What's Covered" to find out about your benefits and services. You can visit My Molina or call Member Services.

Q. How can I get plan materials translated in my preferred language?
A. If you need your health plan information in a different language or format, call Member Services.

Q: What kind of transportation do I get? I need help with transportation.
Go to "Services" to find out what transportation services are covered. You can also visit or call Member Services.

Q. What if I have a complaint or concern?
You can call Member Services with any questions or concerns. We have a dedicated team of Member Service Specialists to help resolve any issues or concerns. You can also click here to learn more about the Appeals and Grievances process.

Please contact Member Services if you have any questions.