Renew Your Benefits

You may receive a Healthy Connections Annual Review Form in the mail soon from the South Carolina Department of Health and Human Services (SCDHHS). If you do, it’s important to complete and return this form as soon as possible. If you do not return the completed form, you could lose your Medicaid and Molina benefits.

If you’ve moved, it’s important to call Healthy Connections to give them your new address. Call (888) 549-0820 (TTY: (888) 842-3620).

Just Follow These 3 Steps to Renew Your Benefits:

Step 1: Check Your Mail.

The South Carolina Department of Health and Human Services (SCDHHS) will send you a Healthy Connections Annual Review Form when it’s time to renew your benefits.

Step 2: Fill Out Your Renewal Form.

Step 3: Send Your Completed Form Back.

There are 3 ways to send your information:

  1. By Mail:
    SCDHHS, Central Document Management
    PO Box 100101
    Columbia, SC 29202-3101
  2. By Fax: (888) 820-1204
  3. By Email: 8888201204@fax.scdhhs.gov

What to Do If You Need Help:

If you need help completing the Healthy Connections Annual Review Form, call the Healthy Connections Member Contact Center at (888) 549-0820. The Member Contact Center is open from 8 a.m.-6 p.m. Monday-Friday and 9 a.m.- 2 p.m. on Saturday.

Information You May Need to Renew Your Benefits:

  • Social Security Numbers (or document numbers for legal immigrants who need insurance)
  • Employer and income information for you and everyone in your family. This includes paystubs, W-2 forms, or wage and tax statements)
  • Policy numbers for your current health insurance
  • Information about job-related health insurance available to you and your family

What Happens If Your Healthy Connections Annual Review Form Is Not Sent Back on Time?

You have 30 days from the date listed on your Healthy Connections Annual Review Form to complete and return your information. If you do not, you may be at risk for losing your Medicaid benefits. Call SCDHHS at (888) 549-0820 if you think you missed your due date.

Don’t qualify for Medicaid and Still Need Help?

If you no longer qualify for Medicaid, you can save on benefits like free annual exams and virtual care, as well as protect your health with a great network of local providers — all with a Molina Marketplace plan. Call (855) 885-3176 to learn more.

If you are turning 65 or have certain disabilities, you may qualify for Medicare whether or not you are still eligible for Medicaid. We offer Medicare Advantage plans which include all Original Medicare benefits and much more. If you currently are eligible or may become eligible for Medicare, call 866-403-8293, TTY/TDD: 711. You can add on Molina Medicare even if you are still eligible for Medicaid.