Frequently Asked Questions

faq

 Q. Am I eligible to be a Molina Healthcare member?

South Carolina has a managed care enrollment broker for Medicaid recipients, South Carolina Healthy Connections Choices, that decides eligibility for enrollment in Molina Healthcare of South Carolina. To find out if you are eligible, you can call them at (877) 552-4642.

Q. How do I enroll in Molina?

To enroll in Molina, you have to also be enrolled in Healthy Connections Medicaid.  
Your county eligibility worker can tell you if you can get Healthy Connections Medicaid benefits (or you can visit Apply.SCDHHS.gov). If you are eligible for Healthy Connections Medicaid, you must contact South Carolina Healthy Connections Choices and select Molina Healthcare as your health plan. South Carolina Healthy Connections Choices is 
the program that helps eligible Medicaid members enroll in health plans. You can enroll in a health plan online at SCChoices.com. You can also call South Carolina Healthy Connections Choices at (877) 552-4642 to enroll by phone. They are available Monday through Friday from 8:00 a.m. to 6:00 p.m., except South Carolina state holidays. For more information visit MolinaHealthcare.com/members/sc/en-us/hp/medicaid/enroll.aspx.

Q. Where can I find information about renewing my Molina benefits?

For information about renewing your Molina benefits, visit MolinaHealthcare.com/Redetermination/SC. If you need help, call the Molina Benefits Renewal Team at  (844) 489-2544 or email HealthPlanRenewals@MolinaHealthcare.com.

Q. How can I update my personal information?

If you’ve moved or any of your contact information has changed, it’s important to call Healthy Connections to give them your new information as soon as possible. Call (888) 549-0820 
(TTY: (888) 842-3620). You can also update your contact information on the MyMolina portal by visiting MyMolina.com.

Q. What drugs are covered? Are my drugs covered?

To find out what drugs are covered under your plan, view the Molina Healthcare Drug List (Preferred Drug List) for your plan. Go to "What's Covered" - "Prescription Drugs" to select your plan.

Q. How can I replace my Molina ID card?

You can print a new ID card from the MyMolina portal by going to MyMolina.com. If you don’t have an account, you can create one. 

Q. Where can I find out more information about my benefits?

You can find information about your benefits and how to access them in your 
Member Handbook. The Member Handbook can be found on the Molina website at MolinaHandbook.com/SC. You can also find more benefit information by visiting MolinaHealthcare.com/members/sc/en-us/mem/medicaid/overvw/coverd/coverd.aspx.

Q. How can I get Molina Healthcare material translated in my preferred language?

If you need your health plan information in a different language or format, call Member Services at (855) 882-3901.

Q. What kind of transportation do I get? I need help with transportation.

Go to "What's Covered" to find out what Transportation Services are covered. You can also call Member Services at (855) 882-3901.

Q. How can I change my doctor?

Your member ID card shows the name and contact details of your doctor, also called your Primary Care Provider (PCP). If it is not your correct doctor or if you wish to change your doctor, you can change it on the Molina Mobile app. You can also change your doctor on the MyMolina portal by visiting MyMolina.com.

Q. How can I get my prescription filled?

You can fill your prescription at any pharmacy that’s in network with Molina. To find a participating pharmacy, go to CareMark.com/wps/myportal/PHARMACY_LOCATOR_FAST. If it is a specialty medication, the prescription will be sent to the pharmacy by your provider and then delivered to your home, the local CVS pharmacy, or to your provider’s office. Some medications require prior authorization before they can be given to you. To see a list of covered medications, go to MolinaPDL.com/SC.

Q. Where can I find more information about EXTRA benefits that are offered to Molina members at no additional cost?

For information about Molina’s member value add benefits visit MolinaHealthcare.com/members/sc/en-us/mem/medicaid/overvw/coverd/medicaid-value-adds.aspx

Q. Where can I find a doctor that's in-network with Molina?

To find a doctor near you, go to MolinaProviderDirectory.com/SC. All Molina doctors are board-certified and subject to quality review before they can join our network. If you need a list of providers in our network mailed to you, please call Member Services at (855) 882-3901.

Q.  Where can I check the status of a service that I need to get approved or a referral that has been made for me? 

This information can be found by logging into the MyMolina member portal by visiting MyMolina.com.

 

Still have questions?


Please call: (855) 882-3901 if you are a Molina member. To find out if you can become a Molina member,  
call Healthy Connections Choices: (877) 552-4642.

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