Members

How to File a Complaint

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How to file a complaint or grievance

Members can file a complaint over the phone with member services. Members must file a grievance in writing within ninety (90) days from the day the incident or action occurred, which caused the member to be unhappy.

To file a complaint, you can:

  • Call Molina Healthcare Member Services at (888) 999-2404 or (TTY) (800) 947-3529. We will try to solve any complaint over the phone.

To file a grievance, you can:

  • Write a letter and mail it to: Molina Healthcare of Wisconsin, Grievance and Appeals Unit, 2400 South 102nd Street, West Allis, WI 53227. Be sure to include the following:
    • Member’s first and last name
    • ForwardHealth / Medicaid ID number. It is on the front of the ForwardHealth ID Card
    • Member’s address and telephone number
    • Explain the problem