Members

Molina MyCare Ohio Medicaid Contact Information

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We're here for you. Give us a call or use one of our digital tools to get your questions answered.

My Molina

You can manage your MyCare Ohio Medicaid plan from your phone or online with My Molina. With My Molina, you can:

  • View your coverage details
  • Find doctors
  • See and print your member ID card
  • View claims
  • Update your contact information

 

Download the My Molina mobile app from the Apple App Store or Google Play Store. Use the My Molina Member Portal if you prefer a desktop version.;

You will need a valid email address, Molina member ID, date of birth and state to sign up for My Molina.

Phone Numbers

Member Services and Care Coordination
Call toll-free Monday to Friday, 8 a.m. to 8 p.m. local time.*
(855) 687-7862 (English & Spanish)
TTY: 711

24-Hour Nurse Advice Line
Call the Nurse Advice Line if you need advice about health problems, where to go for care, your prescribed drugs, and more. Call 24 hours a day, 365 days a year.
(855) 895-9986 (English & Spanish)
TTY: 711

24-Hour Behavioral Health Crisis Line
Call the Behavioral Health Crisis Line if you are not sure what to do for a mental health problem. Call 24 hours a day, 365 days a year.
(855) 895-9986 (English & Spanish)
TTY: 711

After-Hours Care Coordination
To get help with health questions outside of regular business hours, call our Nurse Advice Line. Call 24 hours a day, 365 days a year.
(855) 895-9986 (English & Spanish)
TTY: 711

To Schedule Transportation
Call transportation specialists to schedule, cancel or manage a ride. Call 24 hours a day, seven days a week.
(844) 491-4761
TTY: (800) 750-0750 or 711

Technical Support for MyMolina.com
(866) 449-6848
TTY: 711
9 a.m. to 9 p.m., local time
Monday to Friday

 

Mailing Address

Molina Healthcare of Ohio
3000 Corporate Exchange Drive
Columbus, OH 43231

The Molina Healthcare office is closed on the following days:

New Year's Day
Martin Luther King Jr. Holiday
Memorial Day Holiday
Independence Day
Labor Day
Thanksgiving Day
Day after Thanksgiving
Christmas Eve Day - Open 7 a.m. until Noon
Christmas Day
New Year's Eve Day - Open 7 a.m. until Noon

A holiday that falls on a Saturday is observed on the Friday before. A holiday that falls on a Sunday is observed the Monday after.

 

* Assistive technologies, including self-service and voicemail options, are available on holidays, after regular business hours and on Saturdays and Sundays.