Members

Telehealth Appointments

telehealth image

Molina MyCare Ohio Medicaid offers telehealth appointments for you to talk with your doctor virtually. A telehealth visit with your doctor is like an in-person appointment. But telehealth visits are done by telephone or video. Your talks will be the same. Just like in a doctor's office, you may speak with a nurse or medical assistant first. You may also have to wait to see your doctor in a virtual waiting room.

To get ready for a telehealth visit, you need:

  • A reliable cell phone, smart device, or computer with audio or webcam for video. If your cell phone can take a “selfie,” then it can be used for a telehealth visit. You might use a smart phone, laptop with webcam, iPad, or other device.
  • A current email address.
  • The app used by the office. You should download this before the visit or be able to get a text message or email. Your doctor might use Doximity, DrFirst, eClinicalWorks, Jabber, Teams, Unity PHM, or another service for the visit.

To learn more about telehealth visits:

Read these tips on how to prepare for your telehealth visit and what to expect.

For help joining a video visit using an iPhone or Android Smart phone, view this tip sheet. It includes info on using your camera and microphone on desktop browsers.

You may have to pay for services that are not covered. You may also have to pay for services from providers not part of our network. If the services were an emergency, you don’t have to pay. If you need help, call Member Services.