Type Size:
We use cookies on our website. Cookies are used to improve the use of our website and analytic purposes. By using our website, you consent to our use of cookies in accordance with our Privacy Policy. Read more . I agree
Members

What is a Grievance?

​​A grievance is an oral or written expression of dissatisfaction, including any complaint, dispute or request for reconsideration, made by a member.

What types of problems might lead to you filing a grievance?

  • Problems with the quality of the medical care you receive, including quality of care during a hospital stay.
  • If you feel that you are being encouraged to leave (disenroll from) a Molina Healthcare Health Plan.​
  • Problems with the service you received.
  • Problems with how long you have to spend waiting on the phone, in the waiting room, in a pharmacy or in the exam room.
  • Disrespectful or rude behavior by providers, nurses, receptionists, pharmacists or other staff.
  • Cleanliness or condition of provider’s offices, clinics, network pharmacies or hospitals.
  • You believe our notices and other written materials are difficult to understand.

If you have one of these types of problems and want to make a complaint, it is called “filing a grievance”.

You are leaving the Molina Medicare product webpages and going to Molina’s non-Medicare web pages. Click Ok to continue.

This link will take you away from the Dual Options section of MolinaHealthcare.com

You are about to leave the Molina healthcare website. Click Ok to continue.

This link will take you away from the Dual Options section of MolinaHealthcare.com

You are leaving the Molina Medicare product webpages and going to Molina’s non-Medicare web pages. Click Ok to continue.

You are leaving the Molina Healthcare website. Are you sure?

This information is for Doctors and
Health Care Professionals only.

X Please wait. Washington info is loading. Cancel