Molinalogo

Did you know that as a member of Molina Healthcare, you have certain rights and responsibilities? Knowing your rights and responsibilities will help you, your family, your provider and Molina Healthcare ensure that you get the covered services and care that you need.

Molina members have the right to: 

• Receive information about Molina, its services, its practitioners and providers, and member rights and responsibilities
• Be treated with respect and recognition of their dignity and their right to privacy
• Help make decisions about their health care
• Participate with providers in making decisions about their health care
• A candid discussion of appropriate or medically necessary treatment options for their conditions – regardless of cost or benefit coverage
• Voice complaints or appeals about Molina or the care provided
• Make recommendations regarding the Molina member rights and responsibilities policy 

Molina members have the responsibility to: 

• Supply information (to the extent possible) that Molina and its practitioners and providers need to provide care 
• Follow plans and instructions for care that they have agreed to with their practitioners 
• Understand their health problems and participate in developing mutually agreed-upon treatment goals to the degree possible 
• Keep appointments and be on time (If members are going to be late or cannot keep an appointment, they are instructed to call their practitioner) 

You can find the Member Rights and Responsibilities Statement on our website at MolinaHealthcare.com. Written copies and more information can be obtained by contacting the Member Services Department at (800) 869-7165.