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We Want to Give You Good Care!

 

Molina Medicare works with your providers to give you good health care. We make choices about your care based on what you need. We also look at your benefits. We do not reward providers to deny you care. We also do not reward staff or other people to deny you care or give you less care. We do not pay extra money to providers or our staff members to deny tests or treatments that you need to get better or stay healthy.

 

Please call Member Services, if you ever have a concern about your health care. You can also talk to our nurses about getting needed care. Our nurse staff is here to take your call 7 days a week (except holidays) during normal business hours. They can answer questions about how we make health care choices.

 

We also want to remind you that Molina Medicare has a Nurse Advice Line to help answer questions you may have about your health. There are nurses ready to help you 24 hours a day, 7 days a week.

 

 

Get expert health care from the comfort of home .

 

Molina Healthcare is pleased to offer you virtual care through additional telehealth services. You can simply search the Molina Provider Online Directory to find a Primary Care Physician who is able to provide services online or over the phone.

 

Virtual Care means:

• Convenient online or phone visits, from wherever you are.
• You’re treated at NO COST! Visits are free for Molina members.

 

If at any point your symptoms worsen or you feel like you are experiencing a medical emergency, call 911 or proceed to the nearest emergency room.

 

Living with health problems and managing them can be hard. We have programs that can help. Case Management is when a trained nurse at Molina Medicare works with you and your Primary Care Provider (PCP). The nurse will help you get the care you need.

 

We also have a Complex Case Management program for members with difficult health problems who need extra help with their health care needs. Both programs allow you to work with a nurse. The nurse can help you learn more about your health problems. He or she can teach you how to better manage them.

The nurse also will work with your family or others who help care for you. The nurse will work with your provider to make sure you get the care you need.

There are many ways you can be referred to a program. One way to enroll is through your provider. You also can self-refer to the program by calling Member Services. There are certain requirements that you must meet.

This program is voluntary and is offered at no cost to you. You can choose to be removed from the program at any time.

 

Care Coordination is a service for any adult or child who is receiving health services for an ongoing health problem. This health problem can be either physical or mental.

 

A Care Coordinator’s job is to:

• Help you find services that are not benefits. This could be physical therapy with the schools or "Meals on Wheels".
• Help you access services that you are eligible to receive.
• Help coordinate appointments and tests.
• Help coordinate transportation.
• Help access resources to help individuals with special health care needs and/or their caregivers deal with day to day stress.

How can I help my Care Coordinator help me?

• Write down your questions. This will help you remember things when you have a lot to talk about.
• Tell your Care Coordinator about all your appointments and tests. Not being aware of all the details of your case can make it harder for your Care Coordinator to help you.

If you feel that you need emergency treatment, please get help first or call 911.

 

Caregiving is the act of giving help to someone to keep them safe and healthy in their home. A caregiver can be a family member, friend, or neighbor. Caregiving needs can be both planned and unplanned.

 

Unplanned caregiving needs can happen in times of:

 

• An unexpected surgery
• An unexpected health issue such as a stroke

 

Planned caregiving is when a health issue or surgery is known before. In the most common cases, caregivers are needed to help a member with a long-term sickness or to support those who cannot handle some part of their daily needs without help. For Medicare members, many often want to age-in-place in their own home. Having a part-time or full-time caregiver can help them.

 

Many caregivers and members want to talk to Molina Healthcare about benefits or making health care choices. There are levels of forms and approvals based on what the caregiver needs to do. Some of these forms come from the state.

 

If you would like to appoint a representative, you and your appointed representative must complete this form and mail it to Molina Healthcare at:

 

Molina Healthcare
Attn: Service Fulfillment
200 Oceangate Ste 100
Long Beach, CA 90802

 

This information does not, and is not intended to, constitute legal advice. Readers of this information should talk to a lawyer to get help about any legal matter.

 

For more help about caregiving, including a caregiving checklist, and forms, visit MolinaCaregiving.com

 

Local support for members and caregivers can be found at findhelp.org and care.com

 

 

Guided Care is a type of specialized health care that focuses on you and your serious illness or condition, such as:

 

• Cancer
• Chronic obstructive pulmonary disease (COPD)
• Congestive heart failure (CHF)
• A combination of serious conditions like diabetes or stroke

 

Our focus is to reduce pain, stress, and confusion.

 

Members who begin Guided Care can see:

 

• Improved symptoms
• Reduced hospitalizations
• Fewer unnecessary or unwanted treatments
• Support for both the member and their family and caregivers

 

In short, we want to give you and your family the best quality of life possible.

 

Guided Care may be available to those who have Medicare Advantage or who have both Medicare and Medicaid, also known as D-SNP (Dual Eligible – Special Needs Plan).

 

Your primary care physician (PCP) can refer you to a Guided Care provider. Talk to your PCP if you or someone you care about has a serious illness or condition. Your PCP can tell you if it would be helpful to start Guided Care.

 

Sometimes a member is not able to make the decision to start Guided Care themselves. In these cases, a family member or caregiver may need the member’s approval to make healthcare choices.

 

There are forms and approvals based on what the caregiver needs to do. Some of these forms come from the state.

 

If you would like to appoint a representative, you and your appointed representative must complete this form and mail it to Molina Healthcare at:

 

Molina Healthcare
Attn: Service Fulfillment
200 Oceangate Ste 100
Long Beach, CA 90802

 

This information does not, and is not intended to, constitute legal advice. Readers of this information should talk to a lawyer to get help about any legal matter.

 

For more information about Molina Guided Care, visit MolinaGuidedCare.com

 

Local support for members and caregivers can be found at MolinaHelpFinder.com.

 

You have a quarterly allowance (3 months) to spend on Transportation to a health-related location at your discretion on your Molina MyChoice Card. This amount does not correspond to a set number of “rides” but can be used to pay for non-emergency medical rides to a doctor's office, hospital, or pharmacy. This amount is combined with the Over-the-counter (OTC) quarterly allowance.

 

Things to remember:

 

• If you don’t use all of your quarterly benefit amount, the remaining balance will expire and not rollover to the next benefit period.
• You may use your allowance to purchase rides on ride-hailing applications, on taxi services, or towards other forms of non-emergency transportation, such as bus passes, rail cards, or other forms of public transit.
• This allowance is to be used for any services not covered by Original Medicare and/or Medicaid.

 

To learn more about your benefits, see Chapter 4 of your Evidence of Coverage (see our Member Materials and Forms page).

 

You have an allowance on your MyChoice card each calendar year for all supplemental preventive and comprehensive dental services. You may use this card to pay at the dental provider of your choosing, offering you more flexibility in how you receive your dental care.

 

Examples:

 

• Dental exams
• X-rays
• Routine cleanings
• Fluoride
• Fillings
• Deep cleanings
• Crowns and bridges
• Extractions
• Root canals
• Dentures
• Anesthesia

 

Things to remember:

 

• The allowance is to be used for services not already covered by Original Medicare or Medicaid.
• Cosmetic services are not covered by the plan, and you may not use your MyChoice card to pay for it.
• You may be responsible for costs if you exceed your maximum annual allowance.

 

To learn more about your benefits, see Chapter 4 of your Evidence of Coverage (see our Member Materials and Forms page).

 

You have an allowance on your MyChoice card each calendar year for all supplemental eye exams and eyewear. You may use this card to pay at the vision provider of your choosing, offering you more flexibility in how you receive your vision care.

 

Examples:

 

• Routine eye exams
• Contact lenses*
• Eyeglasses (lenses and frames)
• Eyeglass lenses and / or frames
• Upgrades (such as, tinted, U-V, polarized or photochromatic lenses)

 

Things to remember:

 

• This allowance is to be used for any services not covered by Original Medicare and/or Medicaid.
• You may be responsible for costs if you exceed your maximum annual allowance.

 

To learn more about your benefits, see Chapter 4 of your Evidence of Coverage (see our Member Materials and Forms page).

 

Local support for members can be found at MolinaHelpFinder.com. By putting in your ZIP code, you will find resources and places nearby that can help you. From there you can choose from different groups of services such as:

 

• Food
• Housing
• Goods
• Transit
• Health
• Money
• Care
• Education
• Work
• Legal

After choosing a group, you will find more specific subgroups. Choosing a subgroup will give you a list of the most relevant services in your area. 

    

You have an allowance on your MyChoice card each calendar year for all supplemental eye exams and eyewear. You may use this card to pay at the vision provider of your choosing, offer

The Silver&Fit® program offers you access to participating fitness centers and/or a Home Fitness Kit.

 

If you have a caregiver, you can bring them with you to help you use the fitness center’s services and equipment.

 

There are two ways to start using your Silver&Fit benefit:

 

• Go to SilverandFit.com. After registering on the website, you can find fitness centers, pick a Home Fitness Kit, and search for online classes.
• Call Silver&Fit customer service at (877) 427-4711 (TTY: 711), Monday to Friday, 8 a.m. to 6 p.m., local time, excluding holidays.

 

To learn more about your benefits, see Chapter 4 of your Evidence of Coverage (see our Member Materials and Forms page).

 

Molina Medicare's Nurse Advice Line has highly trained nurses that can help you 24 hours a day, 365 days a year. They can help you decide what to do to get your family feeling better fast. A nurse can help you decide if you or your child should see a provider right away. There are times where you have questions, but you do not think you need to see your provider. We can look up health information from a trusted source and provide recommendations based on symptoms. Call the Nurse Advice Line. You can talk to a nurse in your language about any health problem. Our Nurse Advice Line receives more than 500,000 health advice calls from Molina Healthcare members across the United States every year.

 

Our call center has been reviewed and approved by a national quality review organization (URAC) since 2007. They will help you 24 hours a day, 7 days a week.

 

English & Spanish: (888) 275-8750

 

For the deaf and hard of hearing, please call TTY: 711

 

 

The Health Home program is a set of free services to help members who have a chronic condition(s) and would like the support of a care coordinator.

 

Effective 1/1/23 members may be eligible for the Health Home Program if:

 

• The beneficiary is eligible for Apple Health (Medicaid) coverage
• And is currently engaged in Health Home services

 

The Health Home program provides:

 

• Comprehensive care management
• Care coordination
• Health promotion
• Transition planning
• Individual and family support
• Referral to community and social support services

 

The Health Home program can help you:

 

• Make appointments
• Coordinate with multiple providers
• Find helpful community resources
• Get social service assistance

 

This is a voluntary program. It is part of your health care benefits.

 

How do the services work?

 

Health Home services are provided by care coordinators who:

 

• Meet with members to develop an individual Health Action Plan
• Assists in transitions of care for members who are in and out of the hospital, nursing facility, or move to a new long-term care setting
• Works with all providers to support care and well-being

 

If you have any other questions regarding Molina Healthcare of Washington’s Health Home program, please feel free to call Member Services at [(800) 665-1029, (TTY: 711), 7 days a week, 8 a.m. to 8 p.m., local time].

 

Molina Healthcare complies with applicable Federal civil rights laws and does not discriminate on the basis of race, ethnicity, national origin, religion, gender, sex, age, mental or physical disability, health status, receipt of healthcare, claims experience, medical history, genetic information, evidence of insurability, geographic location.

 

Check your Member Materials and Forms to see all the standard benefits offered by Molina Medicare.