Contact Us
Important Numbers and Contacts
Call, write, fax or follow the Web links to get answers:
Operations
Grievance and Appeals (GA), including expedition
Phone: (800) 223-7242 (TTY: 711)
Fax: (718) 536-3358
Pre-authorization
Phone: (888) 543-9074
Monday - Friday, 8 a.m. – 6 p.m. (EST)
Medical Services
Medical Emergency
Phone: 911
Hospitalizations
Phone: (888) 543-9074
Behavioral Health Benefits
Phone:(800) 223-7242 (TTY: 711)
Dental (DentaQuest)
Phone: (855) 208-6768
dentaquest.com
Nursing Advice Line
Phone: (844) 819-5977
Pharmacy Benefit EP and CHP (CVS Caremark Pharmacy)
Phone: (800) 223-7242
caremark.com
- Authorization: (800) 294-5979
- Appeals: (888) 543-9069
Pharmacy Benefit MMC and HARP (NYRx)
Phone: (800) 343-9000
Teladoc
Phone: (800) 835-2362
Vision (Superior Vision)
Phone: (800) 879-6901
superiorvision.com
Laboratory Services
BioReference Laboratories
Phone: (800) 229-5227
- GeneDX: (888) 729-1206
- GenPath Women’s Health: (800) 633-4522
- GenPath Oncology: (800) 627-1479
Empire City Laboratories, Inc.
Phone: (718) 788-3840
LabCorp
Phone: (888) 522-2677
- Integrated Oncology: (800) 710-1800
- Dianon Systems, Inc.: (800) 328-2666
- Integrated Genetics: (800) 848-4436
- Litholink Corporation: (800) 338-4333
- MedTox Laboratories, Inc.: (800) 832-3244
- Monogram Biosciences, Inc.: (800) 777-0177
Lenco Diagnostic Lab
Phone: (855) 870-0097
Spectra (including Shiel Medical Lab)
Phone: (800) 553-0873
Sunrise Medical Laboratories
Phone: (800) 782-0282
Xeron Clinical Laboratories
Phone: (718) 762-3310
Quest Diagnostics, Inc.
Phone: (866) 697-8378
Additional Resources
Interested in learning more about the Health Care Reform Law? Check out these additional resources:
- New York State of Health, The Official Health Plan Marketplace
- Healthcare.gov
- CuidadoDeSalud.gov
- Get Covered Calculator (estimated monthly health insurance cost)
- Kaiser Family Foundation
Plan Assistance
Research or Get a Plan
Phone: (866) 731-8001
TTY: 711
Monday - Friday, 8:30 a.m. - 6 p.m. (EST)
Visit the New York State of Health website (Coming Soon) and select Affinity Health Plan.
Customer Service
Have a question about how your plan works? Don’t see what you’re looking for? We’re here to help!
Call Us (Monday - Friday, 8:30 a.m. - 6 p.m. EST):
Phone: (866) 247-5678
TTY: 711
Visit a Community Service Center (CSC)
Online Access
Set up and manage your personal account options, including:
- Select/change your PCP
- Print a temporary ID card
- Review your benefits
Log in or create an account (Coming Soon)
Claims
Phone: (866) 247-5678
Fax: (718) 794-7809
Monday - Friday, 8:30 a.m. – 6 p.m. (EST)
By Mail:
Affinity Health Plan
Metro Center Atrium
1776 Eastchester Road
Bronx, NY 10461
Documents and Forms
- Patient Health Information Release Notification: English (Coming Soon) | Spanish (Coming Soon) | Chinese (Coming Soon)
- Surprise Bill - Assignment of Benefits (Coming Soon)
- Claim Form (Coming Soon)
- Prior Authorization form (Coming Soon)
- Pharmacy Mail Order Form (Coming Soon)
- Pharmacy Reimbursement Claim Form (Coming Soon)
- Nursing Home Benefit Update: English (Coming Soon)
- Behavioral Health Care Update: English (Coming Soon) | Spanish (Coming Soon) | Chinese (Coming Soon) | Russian (Coming Soon) | Yiddish (Coming Soon)
- New dental care provider insert: English (Coming Soon) | Spanish (Coming Soon) | Chinese (Coming Soon)
- Disclosures (Coming Soon)