Contact Us

contact

Important Numbers and Contacts

Call, write, fax or follow the Web links to get answers:

Operations

Grievance and Appeals (GA), including expedition
Phone: (800) 223-7242 (TTY: 711)
Fax: (718) 536-3358

Pre-authorization
Phone: (888) 543-9074
Monday - Friday, 8 a.m. – 6 p.m. (EST)

Medical Services

Medical Emergency
Phone: 911

Hospitalizations
Phone: (888) 543-9074

Behavioral Health Benefits
Phone:(800) 223-7242 (TTY: 711)

Dental (DentaQuest)
Phone: (855) 208-6768
dentaquest.com

Nursing Advice Line
Phone: (844) 819-5977

Pharmacy Benefit EP and CHP (CVS Caremark Pharmacy)
Phone: (800) 223-7242
caremark.com


Pharmacy Benefit MMC and HARP (NYRx)
Phone: (800) 343-9000

Teladoc
Phone: (800) 835-2362

Vision (Superior Vision)
Phone: (800) 879-6901
superiorvision.com

Laboratory Services

BioReference Laboratories
Phone: (800) 229-5227


Empire City Laboratories, Inc
.
Phone: (718) 788-3840

LabCorp
Phone: (888) 522-2677


Lenco Diagnostic Lab
Phone: (855) 870-0097

Spectra (including Shiel Medical Lab)
Phone: (800) 553-0873

Sunrise Medical Laboratories
Phone: (800) 782-0282

Xeron Clinical Laboratories
Phone: (718) 762-3310

Quest Diagnostics, Inc.
Phone: (866) 697-8378

Additional Resources

Interested in learning more about the Health Care Reform Law? Check out these additional resources:

  • New York State of Health, The Official Health Plan Marketplace
  • Healthcare.gov
  • CuidadoDeSalud.gov
  • Get Covered Calculator (estimated monthly health insurance cost)
  • Kaiser Family Foundation

 

Plan Assistance

Research or Get a Plan

Phone: (866) 731-8001
TTY: 711
Monday - Friday, 8:30 a.m. - 6 p.m. (EST)

Visit the New York State of Health website (Coming Soon) and select Affinity Health Plan.

Customer Service

Have a question about how your plan works? Don’t see what you’re looking for? We’re here to help!
Call Us (Monday - Friday, 8:30 a.m. - 6 p.m. EST):

Phone: (866) 247-5678
TTY: 711
Visit a Community Service Center (CSC)

Online Access

Set up and manage your personal account options, including:

  • Select/change your PCP
  • Print a temporary ID card
  • Review your benefits

Log in or create an account (Coming Soon)

Claims

Phone: (866) 247-5678
Fax: (718) 794-7809
Monday - Friday, 8:30 a.m. – 6 p.m. (EST)

By Mail:
Affinity Health Plan
Metro Center Atrium
1776 Eastchester Road
Bronx, NY 10461

Documents and Forms

  • Patient Health Information Release Notification: English (Coming Soon) | Spanish (Coming Soon) | Chinese (Coming Soon)
  • Surprise Bill - Assignment of Benefits (Coming Soon)
  • Claim Form (Coming Soon)
  • Prior Authorization form (Coming Soon)
  • Pharmacy Mail Order Form (Coming Soon)
  • Pharmacy Reimbursement Claim Form (Coming Soon)
  • Nursing Home Benefit Update: English (Coming Soon)
  • Behavioral Health Care Update: English (Coming Soon) | Spanish (Coming Soon) | Chinese (Coming Soon) | Russian (Coming Soon) | Yiddish (Coming Soon)
  • New dental care provider insert: English (Coming Soon) | Spanish (Coming Soon) | Chinese (Coming Soon)
  • Disclosures (Coming Soon)