Contact Us


Affinity by Molina Healthcare Member Services
Thank you for choosing Affinity as your health care plan. We will do all that we can to help you and your family with your health care needs. If you are deaf or hard of hearing and you use a TTY/TDD system, you can call 711. We can help you.

Important Numbers and Contacts

Call, write, fax or follow the Web links to get answers:


Grievance and Appeals (GA), including expedition
Fax: 718.536.3358

Phone: 888.543.9074
Monday - Friday, 8:00 A.M. – 6:00 P.M. (ET)

Medical Services

Medical Emergency
Phone: 911

Phone: 888.543.9074

Behavioral Health Benefits 
Phone: 800.223.7242

Phone: 866.731.8004

Superior Vision
Phone: 866.810.3312

CVS Caremark Pharmacy
Phone: 855.722.6228

  • Authorization: 800.294.5979
  • Appeals: 888.543.9069

Laboratory Services

BioReference Laboratories
Phone: 800.229.5227

  • GeneDX: 888.729.1206
  • GenPath Women’s Health: 800.633.4522
  • GenPath Oncology: 800.627.1479

Empire City Laboratories, Inc.
Phone: 718.788.3840

Phone: 888.522.2677

  • Integrated Oncology: 800.710.1800
  • Dianon Systems, Inc.: 800.328.2666
  • Integrated Genetics: 800.848.4436
  • Litholink Corporation: 800.338.4333
  • MedTox Laboratories, Inc.: 800.832.3244
  • Monogram Biosciences, Inc.: 800.777.0177


Lenco Diagnostic Lab
Phone: 855.870.0097

Spectra (including Shiel Medical Lab)
Phone: 800.553.0873

Sunrise Medical Laboratories
Phone: 800.782.0282

Xeron Clinical Laboratories
Phone: 718.762.3310

Quest Diagnostics, Inc.
Phone: 866.697.8378

Additional Resources

Interested in learning more about the Health Care Reform Law? Check out these additional resources:

  • New York State of Health, The Official Health Plan Marketplace
  • Get Covered Calculator (estimated monthly health insurance cost)
  • Kaiser Family Foundation