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Behavioral Health

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What's Covered
Molina can help you get behavioral health services you and your family need. You must use a provider that is part of Molina Healthcare (Molina) unless it is an emergency. You can call Molina at (800) 223-7242 (TTY: 711). Your benefits cover: 

  • Inpatient services
  • Outpatient services
  • Doctor visits

You might need to find a doctor that is in the plan. If so, call Molina. You need to see providers that are part of Molina unless it is an emergency. You do not need a referral to see a doctor; you can pick or change your behavioral health care provider or case manager at any time. If you want to change, call Molina at (800) 223-7242 (TTY: 711). Your case manager can also help you. Molina’s hours are Monday through Friday, 8:00a.m.-6:00p.m., EST. Emergency coverage is available 24 hours per day, seven days per week.

Member Handbook
It tells you what you need to know about your Molina Healthcare of New York Medicaid Managed Care (MMC) Health Plan. Read here.

How do members get care?
Call Molina at (800) 223-7242 (TTY: 711).​​​​​


Additional Behavioral Health Services

Chronic Illness and Mental Health: Recognizing and Treating Depression




Dual Diagnosis


Early and First Episode Psychosis




Transition Age Youth


Heroin: Drug Facts


Mental Health Facts: Multicultural






Taking Charge of Your Mental Health



Community Support and Advocacy Services

Crisis Lines

National Suicide Prevention Lifeline: 1-800-273-8255
Onondaga County = Dial 211 - https://www.211cny.com
Cortland County = Dial 211 - http://www.211cortland.org
Tompkins County = Dial 211 - https://211lifeline.org/detail.php?id=7335895

NYS Child Abuse and Maltreatment Hotline: https://ocfs.ny.gov/main/cps
            Toll Free Telephone Number: 1-800-342-3720
            TDD/TTY: 1-800-638-5163
            video Relay System: 1-800-342-3720
Molina Nurse Advice Line (English and Spanish): (800) 223-7242, TTY: 711

New York State Contacts

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