Member Complaints and Appeals


As a Molina Healthcare member, if you have a problem with your medical care or our services, you have a right to file a complaint or appeal. A complaint can be filed when you are unhappy with your care. Some examples are:

  • The care you get from your doctor
  • The time it takes to get an appointment or be seen by a doctor
  • The doctors you can choose for care

An appeal can be filed when you do not agree with Molina Healthcare’s decision to:

  • Stop, suspend, reduce or deny a service
  • Deny payment for services provided

We want you to have access to the complaint process and can help you through each step.