CAHPS® Results

Molina Dual Options Medicare-Medicaid Plan CAHPS® Annual Results.

Molina Dual Options’ scores for the past two years are below. You can see how Molina Dual Options performs compared to our target goal.  

Measure / Data Element 2019* 2020* 2020 Goal
Getting Care Quickly 81% 82% 79%
Getting Needed Care 85% 86% 84%
Coordination of Care 89% 90% 87%
Customer Service 92% 92% 91%
Rating of Health Plan 87% 90% 87%
Rating of All Health Care  88% 90% 87%
Getting Needed Prescription Drugs 92% 92% 90%
Rating of Drug Plan 88% 90% 86%
Annual Flu Vaccine 61% 61% 76%


For STAR ratings, please visit Medicare Plan Finder or

Molina Dual Options Medicare-Medicaid Plan is a health plan that contracts with both Medicare and Illinois Medicaid to provide benefits of both programs to enrollees.

You can get this document for free in other formats, such as large print, braille, or audio. Call (877) 901-8181, TTY: 711, Monday – Friday, 8 a.m. to 8 p.m., local time. The call is free.

* Please note that 2019 rates are adjusted by the Centers for Medicare and Medicaid Services. 2020 rates are adjusted by Molina’s survey vendor. Please use caution when comparing data across years.