CAHPS® Results

Molina Dual Options Medicare-Medicaid Plan CAHPS® Annual Results.

Molina Dual Options’ scores for the past two years are below. You can see how Molina Dual Options performs compared to our target goal. 

Measure

2021

2022

Goal

Getting Care Quickly

85

79

78

Getting Needed Care

86

85

82

Coordination of Care

92

NA

86

Customer Service

90

93

91

Rating of Health Plan

89

86

88

Rating of All Health Care

92

NA

87

Getting Needed Prescription Drugs

NA

NA

91

Rating of Drug Plan

89

86

87

Annual Flu Vaccine

66

61

75

 

For STAR ratings, please visit Medicare Plan Finder or CMS.gov.

Molina Dual Options Medicare-Medicaid Plan is a health plan that contracts with both Medicare and Illinois Medicaid to provide benefits of both programs to enrollees.

You can get this document for free in other formats, such as large print, braille, or audio. Call (877) 901-8181, TTY: 711, Monday – Friday, 8 a.m. to 8 p.m., local time. The call is free.

Molina Healthcare complies with applicable Federal civil rights laws and does not discriminate on the basis of race, ethnicity, national origin, religion, gender, sex, age, mental or physical disability, health status, receipt of healthcare, claims experience, medical history, genetic information, evidence of insurability, geographic location.

 

NA = Not Available Due to Small Denominator
NB = No Benefit
NR = Not Reported
NQ = Not Required
BR = Biased Rate
 
 

H8046_23_1583_ILMMPCAHPSRates