Request an Independent External Review


If you do not agree with the decision from Molina Healthcare, you can ask for an Independent External Review. You have 30 days from the date on the appeal letter to contact Molina Healthcare. If you ask for this review, your case will be sent to an external reviewer within 5 business days. You do not have to pay for this review. The external reviewer usually makes a decision within 5 business days. The Independent External Review will send you and/or your representative and Molina Healthcare a letter with their decision.

You may call, fax or write us for help:

Phone:(855) 766-5462
Fax:(855) 502-5128
Mail: Molina Healthcare of Illinois
Attn: Appeals and Grievance 
PO Box 182273
Chattanooga, TN 37422

External Review is not available for appeals related to services received through the Elderly Waiver, Persons with Disabilities Waiver, Traumatic Brain Injury Waiver, HIV/AIDS Waiver or the Home Services Program. 

Member Handbook

It tells you what you need to know about member grievances and appeals. Read here.