Behavioral Health


The Quality of Care You Receive is Important to Us

Integrated Behavioral Health

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Affinity provides Mental Health and Substance Abuse services through Beacon Health Options, a behavioral health managed care company. Although all Affinity programs have behavioral health benefits, the benefit packages do differ in their coverage of inpatient and outpatient care. Contact Beacon Health Options at (800) 974-6831 for additional information about a particular Member's Behavioral Health Benefit.

Services are provided, as follows:

  • Members may self-refer for Behavioral Health services to an In Network Provider. No Primary Care Provider referral is needed.
  • Members may request Behavioral Health Services by calling the Beacon Health Options toll free number for a referral, or by going on the Beacon Health Options website or by contacting any of the participating providers listed in the Affinity Provider Directory.
  • If you believe there is an emergency, you do not have to call Beacon Health Options. Members should dial 911 or go to the nearest Emergency Room.
  • A Beacon Health Options Clinician is available at (800) 974-6831, 24 hours a day, 7 days a week.

Beacon Health Options provides behavioral health and substance abuse services. Beacon Health Options' network specialists develop and deliver services for our Members. Visit for a listing of providers, to research community resources or to access the Beacon Healthwise Knowledge Base.

Contact Information

Phone Numbers

  • 24 Hour Clinical Access: 800.974.6831
  • Main Number: 781.994.7500
  • Fax Number: 781.994.7600
  • TTY [For Hearing Impaired]: 711


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Visit their Web site at or contact them at 888.438.1914. To view your claims, visit MyBeacon portal. Additionally, there are resources available to access information regarding Transition Age Youth (TAY) and members with First Episode Psychosis (FEP), community forums, volunteer activities, and community organizations.

To learn more about applying for health insurance, including Medicaid, Child Health Plus, Essential Plan, and Qualified Health Plans through NY State of Health, The Official Health Plan Marketplace, visit  or call (855)355-5777.