Behavioral Health

Effective January 1, 2022, Affinity by Molina Healthcare will be managing your behavioral health benefits, instead of Beacon Options. Please click here for the notice that was mailed to all Affinity by Molina Healthcare members with details.
What's Covered

Molina can help you get behavioral health services you and your family need. You must use a provider that is part of Molina Healthcare (Molina) unless it is an emergency. You can call Molina at (800) 223-7242 (TTY: 711). Your benefits cover:

  • Inpatient services
  • Outpatient services
  • Doctor visits 

You might need to find a doctor that is in the plan. If so, call Molina. You need to see providers that are part of Molina unless it is an emergency. You do not need a referral to see a doctor, you can pick or change your behavioral health care provider or case manager at any time. If you want to change, call Molina at (800) 223-7242 (TTY: 711). Your case manager can also help you. Molina’s hours are Monday through Friday, 8 a.m.- 6 p.m., EST. Emergency coverage is available 24 hours per day, seven days per week.

Member Handbook
It tells you what you need to know about your Molina Healthcare of New York Child Health Plus (CHPlus) Health Plan. Read here.

How do members get care?
Call Affinity by Molina Healthcare at (800) 223-7242 (TTY: 711).

Crisis and Hotlines

National Suicide Prevention Lifeline: (800) 273-8255
Veterans Crisis Line: (800) 273-8255 (Press 1)
Trevor Lifeline (for LGBTQ community): (866) 488-7386
NY State Parent Helpline: (800) 244-5373
CHAMP: Ombudsman Program,
               Hotline: (888) 614-5400
Affinity Nurse Advice Line: (English and Spanish): (844) 819-5977
NYS Child Abuse and Maltreatment Hotline
                Toll Free Telephone Number: (800) 342-3720
                TDD/TTY: (800) 638-5163
                Video Relay System: (800) 342-3720

Additional Behavioral Health Resources

Chronic Illness and Mental Health: Recognizing and Treating Depression 


Dual Diagnosis

Early and First Episode Psychosis


Heroin: Drug Facts

Mental Health Facts: Multicultural



Taking Charge of Your Mental Health