Contact Us


Senior Whole Health

15 MetroTech Center, 11th Floor
Brooklyn, New York 11201

Member Services

For more information, or if you have questions around care coordination, provider directory access, billing questions, or any other inquiries, please contact Member Services.

Senior Whole Health
Toll Free: (833) 671-0440
TTY: 711
8:00 a.m. - 8:00 p.m. local time, 7 days a week

Pharmacy Call Center

Toll Free: (888) 665-1328
TTY: 711
8:00 a.m. - 8:00 p.m. local time, 7 days a week

24/7 Nurse Advice Line

To speak to a nurse 24 hours a day, 7 days a week, please call (888) 275-8750 (TTY 711).


Not a Senior Whole Health Member?

If you are not a Senior Whole Health member and would like additional information, please call:

Toll Free: (866) 665-3086
TTY/TDD: 711
8:00 a.m. - 8:00 p.m. local time, Monday – Saturday.


Behavioral Health Crisis Line

To reach Senior Whole Health’s Behavioral Health Crisis Line, please call 1-888-794-7268 (TTY 711).


Service Area of New York


The service areas covered by Senior Whole Health Medicare Complete Care (HMO D-SNP) are: Bronx, Kings, Nassau, New York, Queens, and Westchester counties.