Don’t Lose Your Health Insurance Coverage. Renew Today!

You must renew your coverage each year. If you don’t renew your coverage, you may lose you benefits or create a gap in coverage. Please be on the lookout for renewal notification letters which you’ll receive 30-90 days prior your renewal date.

Need assistance renewing? We are here to help!

Call us and speak to a live representative at (844) 239-4911 or email us at and a renewal specialist will call you back.

* This communication will be used to connect to an agent who will call you back or reach out to you to set up an appointment. No personal information type documents should be sent to this email.

You can log in to and update your information.

In person: Visit one of our community offices nearest you.

446 Main Street, Buffalo, 14202
819 S. Salina Street, Syracuse, 13202 (Inside the Syracuse Community Health Building)

All locations: Monday  Friday, 8:30 a.m.  5:00 p.m.

Be sure to bring all required renewal forms and other documents when meeting a representative at one of our sites.

  • Social Security numbers, Birthdates
  • Passport, alien registration card, or other immigration numbers for legal immigrants who need health care coverage
  • Household income for the last month
  • Information about any other health coverage available to your family


A special message for Medicaid Members

Medicaid renewal varies per enrollment type and location. Please see the one that best applies to you.

NY State of Health Marketplace, the Official Plan Marketplace

If you enrolled through the NY State of Health Marketplace, you will need to renew your coverage via the Marketplace. Log into your Marketplace account at, or call the NYSOH Marketplace at (855) 355-5777.

Local Department of Social Service (LDSS)

You’ll receive a paper renewal package in the mail to fill out and return to your LDSS. 


A special message for Child Health Plus and Essential Plan Members

If you received a renewal letter from NY State of Health, call our Member Engagement department at (844) 239-4911 for help renewing your coverage or Log into your Marketplace account at, or call the NY State of Health Marketplace at (855) 355-5777.

Make sure your contact information is up to date with NYSOH/LDSS and Molina so you don’t miss an important message or package about your renewal. Click here to Update your Contact Info webpage to update your contact info now!

Your health is our priority and our representatives are always happy to assist you. For Renewal questions call us at (844) 239-4911 Monday -Friday, 8:30 a.m. - 5 p.m.