Molina can help you get behavioral health services you and your family need. You must use a provider that is part of Molina Healthcare (Molina) unless it is an emergency. You can call Molina at (800) 223-7242 (TTY: 711). Your benefits cover:
- Inpatient services
- Outpatient services
- Doctor visits
You might need to find a doctor that is in the plan. If so, call Molina. You need to see providers that are part of Molina unless it is an emergency. You do not need a referral to see a doctor; you can pick or change your behavioral health care provider or case manager at any time. If you want to change, call Molina at (800) 223-7242 (TTY: 711). Your case manager can also help you. Molina’s hours are Monday through Friday, 8:00a.m.-6:00p.m., EST. Emergency coverage is available 24 hours per day, seven days per week.
It tells you what you need to know about your Molina Healthcare of New York Medicaid Managed Care (MMC) Health Plan. Read here.
How do members get care?
Call Molina at (800) 223-7242 (TTY: 711).
Additional Behavioral Health Services for Adults and Children
Molina Healthcare Member Services: 1-800-223-7242 (TTY:711)
Community Support and Advocacy Services
For Children and Adults
Crisis and Hotlines
National Suicide Prevention Lifeline: 1-800-273-8255
Veterans Crisis Line: 1-800-273-8255 (Press 1)
Trevor Lifeline (for LGBTQ community): 1-866-488-7386
NY State Parent Helpline: 1-800-244-5373
Broome County: 1-607-762-2302
Broome County Drug Abuse Crisis Line: 1-607-762-2257 (27 hours a day/7 days a week)
Chenango County Mobile Crisis Assessment Team (MCAT): 1-877-369-6699
Tioga County: 1-607-687-4000 (Monday-Friday 9am to 5pm)
1-607-687-1010 (all other times)
Onondaga County: 1-315-251-0800 (Youth Services: Access Crisis Line 1-315-463-1100)
Cortland County: 1-607-756-3771
Tompkins County: 1-607-272-1616
CHAMP: Ombudsman Program, firstname.lastname@example.org
Molina Nurse Advice Line: (English and Spanish): (800) 223-7242, TTY: 711
NYS Child Abuse and Maltreatment Hotline: https://ocfs.ny.gov/main/cps/
Toll Free Telephone Number: 1-800-342-3720
Video Relay System: 1-800-342-3720
New York State Contacts